About the Role
The Department of Education is seeking a dedicated E-CARES System Manager to join their team at the Head Office in Polokwane. This role is vital for ensuring the effective usage and performance management of the provincial e-Cares system, which plays a crucial role in supporting educational data management across Limpopo. The E-CARES System Manager will lead efforts to drive system utilization, enhance user experience, and ensure compliance with data workflows, ultimately contributing to improved decision-making processes within the education sector.
In this position, you will advocate for the adoption of the e-Cares system, providing essential support and training to users while monitoring system functionality. By managing user access and helpdesk support, you will facilitate a seamless experience for provincial education users. Your work will directly impact the efficiency of educational data management, ensuring that vital information is accurately reported and utilized for the benefit of learners and educators alike.
About the Department
The Department of Education in South Africa is dedicated to providing quality education for all learners, with a mission to promote and facilitate effective teaching and learning. It focuses on developing and implementing policies that enhance educational outcomes, ensuring that every child has the opportunity to succeed. Working within this department means contributing to the broader goal of improving the education system and supporting the communities you serve, making a meaningful difference in the lives of many.
What You’ll Do
- Manage the usage and performance of the provincial e-Cares system.
- Lead provincial support initiatives for system adoption and compliance.
- Provide user training and ongoing support for system functionalities.
- Monitor user access, roles, and permissions to ensure security and efficiency.
- Conduct testing of system updates and enhancements, validating outcomes.
- Assist districts and circuits in driving system utilization and reporting accuracy.
- Identify and resolve technical issues affecting users in the province.
- Collaborate with stakeholders at national, provincial, and district levels.
What You’ll Need
- An NQF Level 7 qualification in Information Systems, ICT, Computer Science, Data, or a related field.
- A minimum of seven years’ relevant experience in Systems Administration and Information Systems.
- Knowledge of cloud-based system operations and provincial EMIS environment.
- Strong computer literacy, particularly in MS Office and data reporting tools.
- Excellent communication skills and the ability to coordinate multi-level stakeholders.
- Valid driver’s license (with exceptions for individuals with disabilities).
How to Apply
Please submit your application before the closing date as late applications will not be considered.
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Requirements
NQF Level 7 qualification in Information Systems / ICT / Computer Science / Data or related field as recognized by SAQA.A postgraduate qualification in a relevant field will be an added advantage.
Seven (7) years’ relevant experience in Systems Administration and Information Systems.
Experience in the education sector data (e.
g.
, EMIS) or ECD programmes will be an added advantage.
Valid driver’s license with exception of people with disabilities Competencies.
Knowledge and Skills: Knowledge of Cloud-based system operations.
Knowledge of the provincial EMIS environment and/ or ECD system landscape.
Knowledge of database management.
Knowledge of business intelligence reporting.
Knowledge of database management.
Knowledge of business intelligence reporting.
Strong computer literacy (MS Office, online systems, Excel, data entry/platforms).
Practical experience using information systems or databases.
Intermediate data analysis and reporting skills.
Training facilitation and user support skills.
Document management and verification.
Well-developed reasoning, innovative thinking and problem- solving ability.
Ability to effectively compile and present reports.
Must be knowledgeable with Human Resource Management (People Management) practices.
User Acceptance Testing (UAT) and training facilitation.
Data reporting and system usage monitoring.
Strong analytical, data manipulation and reporting skills (Excel advanced level).
Ability to coordinate multi-level stakeholders (national, provincial, district).
Problem-solving ability, attention to detail, customer service orientation.
Ability to work independently and travel extensively.
Ability to support end-users and provide helpdesk-style guidance.
Good communication (verbal and written) and stakeholder coordination skills.
Strong problem-solving skills, attention to detail, and ability to work independently.
Job Duties
Provincial e-Cares system usage and performance management.Leading provincial support for system usage, performance and adoption.
Monitoring user compliance with system functionality and data workflows.
Advocating system utilization for decision-making.
User support and access management.
Managing first line helpdesk support for PED users.
Managing user access, roles and permissions.
Escalating issues promptly to national and service providers.
User training and capacity building, which entails conducting ongoing training on New releases; Functional improvements; Reporting and dashboards.
Supporting districts and circuits to drive usage.
Leading provincial testing of system releases and updates.
Developing test plans, recording User Acceptance Testing (UAT) outcomes, and submitting feedback to developers.
Validating system enhancements before deployment.
Identifying and resolving technical issues affecting provincial users.
Maintaining alignment between e- Cares and EMIS Master lists.
Validating EMIS number allocation in e-Cares.
Supporting provincial reporting needs and accuracy.
