Deputy Director – Mahikeng – Government Pensions Administration Agency

About the Role

The Government Pensions Administration Agency (GPAA) is seeking a dedicated Deputy Director for its Provincial Office in Mahikeng. This pivotal role involves the management of customer relations within the region, ensuring that the provincial office operates effectively and efficiently. Your efforts will directly impact the community by enhancing service delivery and supporting key strategic objectives of the GPAA. As a vital link between the agency and the public, this position not only requires strong management skills but also a commitment to embodying the Batho Pele Principles, which advocate for putting the people first in public service.

In Mahikeng, you will be at the heart of public service, contributing to the enhancement of government services that affect the lives of many South Africans. This role is designed for a passionate individual who understands the importance of quality service delivery, workforce management, and stakeholder engagement. By implementing effective strategies and ensuring compliance with operational protocols, you will help foster a corruption-free environment and support the GPAA’s mission of delivering valuable services to its clients.

About the Department

The Government Pensions Administration Agency (GPAA) is responsible for the administration of pension benefits for government employees. With a mandate to enhance service delivery and ensure transparency, the GPAA plays a critical role in safeguarding the financial futures of public servants. Working here means being part of a team that is committed to improving the lives of South Africans through efficient and effective management of pension services.

By joining the GPAA, you will contribute to a dynamic organization that prioritizes ethics, compliance, and public service excellence. The agency’s dedication to continuous improvement and innovation makes it an engaging workplace where your efforts will be recognized and rewarded.

What You’ll Do

• Manage customer relations and ensure effective operations within the provincial office.
• Develop and maintain an annual performance plan and service delivery action plans.
• Provide insights for policy development and oversee its implementation.
• Streamline processes to enhance efficiency in service delivery.
• Ensure adherence to the Batho Pele Principles in all office interactions.
• Lead and guide the team towards achieving GPAA’s strategic goals.
• Analyze service standards and manage statistical information for reporting.
• Facilitate compliance with relevant legislation and regulatory requirements.
• Build relationships with stakeholders to improve service delivery.
• Drive change initiatives and performance improvement strategies within the office.

What You’ll Need

• A relevant three-year Bachelor’s Degree/B Tech or equivalent qualification with at least six years of experience in Customer Service management.
• Three years of management or middle management experience.
• Proficiency in Microsoft Office Suite and knowledge of GEPF services.
• Strong problem-solving and communication skills.
• Experience in stakeholder management and customer service delivery.
• Ability to work within a team and build effective relationships.
• An ethical and dependable approach to all work responsibilities.

How to Apply

Please submit your application before the closing date as late applications will not be considered.