Deputy Director – Kimberley – Government Pensions Administration Agency

About the Role

The Government Pensions Administration Agency (GPAA) is seeking a proactive and dynamic individual to join their team as the Deputy Director for the Provincial Office in Kimberley, Northern Cape. This role plays a pivotal part in ensuring that the province’s customer service operations run smoothly and efficiently, directly impacting the lives of residents by providing high-quality public service. As a Deputy Director, you will be at the forefront of managing client relationships, implementing strategic objectives, and enhancing service delivery to meet the needs of the community.

Working from the heart of Kimberley, this position offers an exciting opportunity to contribute to the public service in South Africa. You will take charge of developing and maintaining performance plans and ensuring that the Batho Pele Principles are upheld in all interactions, reinforcing the agency’s commitment to serving the people of the Northern Cape. Your leadership will help cultivate a culture of excellence and accountability within the provincial office, making a tangible difference in the lives of those you serve.

About the Department

The Government Pensions Administration Agency (GPAA) is dedicated to providing efficient and effective pension administration services to South African public service employees. The GPAA’s mission is to ensure that all beneficiaries receive their pension benefits timely and accurately, supporting their financial security and wellbeing. Working in this department means being part of a team that values integrity, transparency, and service excellence, which is essential for fostering trust and confidence in public service.

What You’ll Do

• Manage customer relationships within the Provincial Office to enhance service delivery.
• Develop and implement annual performance plans and action plans.
• Provide inputs for policy development and ensure effective implementation.
• Streamline processes for better workflow and operational efficiency.
• Oversee the adherence to Standard Operating Procedures (SOPs) and ensure continuous improvements.
• Lead and guide staff in achieving GPAA’s strategic objectives.
• Analyze service delivery metrics and develop quality assurance strategies.
• Facilitate communication between stakeholders to resolve inquiries or complaints.
• Monitor compliance with risk management and audit requirements.
• Drive change initiatives to enhance operational effectiveness.

What You’ll Need

• A relevant three-year Bachelor’s Degree or equivalent qualification.
• Minimum of six years’ experience in customer service management, with at least three years in a management role.
• Proficiency in Microsoft Office and knowledge of GEPF services and applications.
• Strong stakeholder management and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to build strong relationships and work collaboratively.
• A results-driven and proactive mindset, with a commitment to ethical practices.

How to Apply

Please submit your application before the closing date as late applications will not be considered.