Data Technologist: Ict Support – Mbombela – Department Of Information And Communication Technology

About the Role

The Department Of Information and Communication Technology is seeking dynamic and skilled individuals to fill the role of Data Technologist: ICT Support based at its Head Office in Mbombela. This position is crucial in ensuring that end-users receive top-notch support for online services, hardware, and software. Your expertise will not only help in diagnosing and repairing issues but also contribute to the modernization of processes and systems that benefit the local community and public service at large. By providing dedicated IT support across various platforms, you will be playing a vital role in enhancing the efficiency and effectiveness of government services in the area.

In this role, you will engage with a range of technologies and work on exciting projects that aim to improve service delivery. The impact of your contributions will extend beyond the office, positively influencing the daily experiences of individuals relying on government services in Mbombela and its surroundings. This position offers a unique opportunity to be part of a supportive team committed to making technology accessible and efficient for everyone in the community.

About the Department

The Department Of Information and Communication Technology is dedicated to driving innovation and improving service delivery through the effective use of technology. It is responsible for the implementation of IT strategies that align with government priorities, ensuring that public services are supported by reliable and efficient technology solutions. Working within this department means being part of a mission that values integrity, collaboration, and excellence in the public service sector.

The department plays a significant role in ensuring that the government remains responsive and adaptable to the needs of its citizens, fostering an environment where technology enhances accessibility and inclusion. Joining this team means contributing to the ongoing development and support of systems that matter to South African communities.

What You’ll Do

• Provide end-user support for online services, PC hardware, and software issues, including diagnostics and repairs.
• Log and attend to calls, ensuring timely resolution of IT-related problems.
• Participate in system development and process modernization initiatives.
• Engage in the implementation and reporting of IT-related projects.
• Deliver dedicated IT support services across online, desktop, mobile, and virtual environments.
• Monitor service level agreements (SLAs) and memorandums of understanding (MoUs) pertaining to desktop, mobile, and video solutions.

What You’ll Need

• A minimum of three (3) years National Diploma NQF Level 06 in Information Technology.
• At least two (2) years of end-user experience in an IT environment.
• A valid driver’s license is essential.
• Certification in A+, N+, and knowledge of ITIL V3/V4 Foundation will be beneficial.
• Strong communication and interpersonal skills, along with good customer relations.
• Proficient in system development, time management, and analytical skills.
• Familiarity with IT support services, desktop/hardware platforms, Windows OS, M365, Microsoft Office 365, and Apple iOS.
• Knowledge of service/helpdesk environment operations is a must.

How to Apply

Please submit your application before the closing date, as late applications will not be considered.