Client Service Officer – Various Locations – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is seeking motivated individuals for the position of Client Service Officer at various Labour Centres, including Alberton, Carletonville, Germiston, Nigel, Randburg, Sebokeng, Soweto, Atteridgeville, Bronkhorstspruit, Ga-Rankuwa, Temba, and Kempton Park. This role plays a crucial part in the community by providing essential services to work-seekers and employers alike, ensuring that individuals have access to opportunities that can change their lives. The Client Service Officers will be based in Gauteng, a vibrant province known for its economic activity and diverse population.

This position is vital to the public service, as it not only helps individuals register for employment but also connects them with learning opportunities and counseling services. By working within the Labour Centres, Client Service Officers contribute significantly to reducing unemployment and supporting the local economy, making a meaningful impact on the lives of South Africans.

About the Department

The Department of Employment and Labour is dedicated to promoting fair labor practices and ensuring that all South Africans have access to decent work opportunities. Its mission is to create a labor market that is equitable and inclusive, providing support and resources to both employees and employers. Working in this department offers a unique chance to be part of a team that strives to enhance the quality of life for individuals through employment.

What You’ll Do

• Provide registration services for work-seekers on the Employment Services South Africa (ESSA) platform.
• Facilitate the registration of available work and learning opportunities through ESSA.
• Refer work-seekers for Employment Counselling services to guide them in their job search.
• Offer administrative support for placing work-seekers in suitable employment and learning opportunities.
• Perform general administrative duties and participate in advocacy sessions when needed.

What You’ll Need

• A Grade 12/National Senior Certificate.
• Knowledge of departmental policies, procedures, and guidelines, along with labor legislation and the Employment Services Act.
• Familiarity with Batho Pele principles to ensure public service excellence.
• Strong computer literacy skills.
• Excellent communication and interpersonal skills.
• Problem-solving abilities and effective listening skills.
• Good telephone etiquette and interviewing skills.
• Ability to interpret relevant legislation effectively.

How to Apply

Please refer to the application instructions below.