Client Service Officer – Various Locations – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is seeking dedicated individuals to join their team as Client Service Officers across various Labour Centres including Alberton, Brakpan, and Kempton Park. This role is crucial for ensuring that South African citizens receive the assistance they need regarding labour legislation and public service. By serving as the first point of entry at the help desk, you will help resolve complaints and provide valuable information to clients, directly impacting their lives and livelihoods.

Working in bustling cities like Alberton and Brakpan, the Client Service Officer position allows you to be part of a team that prioritizes the well-being of the community. Your efforts will contribute to upholding the rights of workers and ensuring compliance with labour laws, making a real difference in the lives of many South Africans. This role not only supports individuals but also strengthens the public service’s commitment to transparency and accessibility.

About the Department

The Department of Employment and Labour is dedicated to promoting fair labour practices and ensuring compliance with labour legislation in South Africa. Its mission is to create a conducive environment for job creation, economic growth, and protection of worker rights. Working within this department means being part of a larger effort to foster social justice and economic inclusion, making it a meaningful place to contribute your skills and passion for public service.

What You’ll Do

• Assist clients at the help desk, providing information and support related to labour legislation.
• Address and resolve complaints concerning the Integrated Employment Services (IES) within established protocols.
• Perform general administrative tasks to support the efficient operation of the Labour Centre.
• Participate in advocacy sessions to promote understanding of labour rights and services.

What You’ll Need

• A Grade 12/Matric qualification.
• Knowledge of relevant Labour Legislations and Regulations, including Public Service Act and Batho Pele principles.
• Strong interpersonal skills, telephone etiquette, and communication abilities.
• Proficiency in computer literacy and the ability to interpret legislation.
• Problem-solving skills to effectively address client needs and concerns.

How to Apply

Please refer to the application instructions below for further details.