About the Role
The Department of Employment and Labour is looking for a dedicated Client Service Officer for its Labour Centre in Sabie. This vital role is central to ensuring that the community receives the support and services they need regarding claims registration and employer services. As a Client Service Officer, you will engage directly with the public, verifying documentation and addressing queries and complaints. Your work will not only assist employers and employees in navigating the system but also foster a culture of care and efficiency within public service in South Africa.
Located in the picturesque town of Sabie, this position offers an opportunity to truly make a difference in the lives of your fellow citizens. By helping individuals understand their rights and responsibilities under the Compensation Fund, you contribute to a safer and more informed community. The role is essential for promoting the principles of Batho Pele, ensuring that every person who walks through the doors of the Labour Centre feels valued and supported.
About the Department
The Department of Employment and Labour plays a crucial role in South Africa’s public service landscape. Its mission focuses on promoting equitable employment practices, ensuring compliance with labour laws, and providing support to workers and employers alike. Working here means being part of an organization dedicated to enhancing the lives of South Africans through accessible services and effective resource management. The department’s commitment to public service is evident in its continuous efforts to improve service delivery standards and community engagement.
What You’ll Do
- Receive and verify documents for registration effectively
- Register claims on the operational system with accuracy
- Assist employers at kiosks, online systems, and service centres
- Address and resolve all service-related queries and complaints
- Ensure compliance with relevant policies and regulations
What You’ll Need
- A Matriculation/Grade 12/Senior Certificate
- Knowledge of the Public Service Act and related regulations
- Understanding of the Compensation Fund’s business strategies and goals
- Proficiency in computer literacy and business writing skills
- Excellent listening, telephone etiquette, and interpersonal skills
How to Apply
Please refer to the application instructions below.
Requirements
Matriculation/ Grade 12/ Senior Certificate.Knowledge: Public Service Act, Public Service Regulation, Compensation Fund business strategies and goals, Compensation Fund value chain, Directorate goals and performance requirements, PFMA and Treasury Regulations and Customer care (Batho Pele Principles).
Skills: Computer literacy, Business writing skills, Listening skills, Telephone etiquette and Basic interpersonal skills.
