Client Service Officer – Lusikisiki – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is currently seeking a dedicated Client Service Officer to be based at the Labour Centre in Lusikisiki, a vibrant town in the Eastern Cape. This essential role serves as the first point of contact for clients seeking assistance with Registration Services. As a Client Service Officer, you will play a crucial part in resolving inquiries and complaints regarding IES labour legislation, ensuring that community members have access to the information and support they need. By providing exceptional service, you will directly contribute to the well-being of the public and enhance the reputation of the government as a responsive and caring entity.

In this position, you will engage regularly with clients, addressing their concerns and guiding them through the processes related to labour legislation. Your role is not just about administrative duties; it’s about making a meaningful difference in people’s lives. Your efforts will help foster a transparent and fair work environment, which is vital for the development of a healthy economy and community.

About the Department

The Department of Employment and Labour is committed to creating a fair and equitable working environment for all South Africans. Its mission revolves around ensuring compliance with labour laws, protecting the rights of workers, and promoting decent work opportunities. Working in this department means contributing to policies and programs that aim to uplift and empower individuals in the workforce, making it a meaningful choice for those passionate about public service and community engagement.

What You’ll Do

• Provide assistance at the helpdesk, serving as the initial contact for clients.
• Address and resolve complaints regarding IES labour legislation.
• Perform general administrative tasks to support the Registration Services team.
• Participate in advocacy sessions and community outreach initiatives as needed.

What You’ll Need

• A Grade 12 qualification is required; no experience is needed.
• Knowledge of relevant Labour Legislations, Public Service Regulations, and Batho Pele Principles.
• Proficiency in interpersonal communication and telephone etiquette.
• Strong computer literacy and problem-solving skills.
• Ability to interpret legislation and provide clear information to clients.

How to Apply

Please refer to the application instructions below.