About the Role
The Department of Employment and Labour is seeking a dedicated Client Service Officer for the Inspection and Enforcement Service, with positions available at the Kwa-Mhlanga Labour Centre, Mashishing Labour Centre, and Bronkhorstspruit Labour Centre. This role is essential in ensuring that citizens receive efficient and effective service regarding labour legislation. By acting as the first point of contact, the Client Service Officer plays a critical role in resolving complaints and providing vital support to the community. Your work will directly impact the lives of South Africans, helping them navigate their rights and responsibilities in the workplace.
Based in the heart of Mpumalanga, you will be part of a team that strives to uphold the principles of fair labour practices and compliance with regulations. This position not only fosters personal growth and development but also contributes to the greater good of society, reinforcing the values of public service. Your commitment to excellent customer service will ensure that the community feels heard, supported, and empowered.
About the Department
The Department of Employment and Labour is entrusted with the responsibility of promoting fair labour practices and ensuring that all employees are treated justly and equitably. Its mission includes enforcing labour laws, protecting workers’ rights, and facilitating employment opportunities across the nation. By joining this department, you will be part of a dynamic team that is dedicated to making a meaningful difference in the lives of South Africans. Working here means being at the forefront of advocacy for workers’ rights and contributing to a fairer society.
What You’ll Do
- Serve as the first point of entry for clients seeking assistance with labour-related inquiries.
- Resolve complaints regarding the Inspection and Enforcement Service legislation.
- Assist in the registration services and perform general administrative duties.
- Participate in advocacy sessions to promote awareness and understanding of labour rights.
- Collaborate with team members to ensure effective service delivery and compliance with departmental policies.
What You’ll Need
- A Grade 12/Matric qualification.
- No prior experience is required.
- Knowledge of relevant labour legislation and regulations.
- Familiarity with the principles of Batho Pele and public service regulations.
- Strong interpersonal and communication skills.
- Proficiency in computer literacy and telephone etiquette.
- Ability to interpret legislation and solve problems effectively.
How to Apply
Please refer to the application instructions below for submission details.
Requirements
Grade12/Matriculation.No experience.
Knowledge: All relevant Labour Legislations and Regulations, Related ILO conventions, Public Service regulations, Public Service Act, Knowledge of the Departmental Policies, procedures and Guidelines, Batho Pele principles Skills: Interpersonal, Telephone etiquette, Interviewing, Computer literacy, Communication, Ability to interpret legislation, problem solving.
Job Duties
Render service at help as the first point of entry within the Registration Service.Resolve all complaints on IES legislation received from Clients within the scope and dictates of the IES SPO.
Render general administrative duties and participate in advocacy sessions as and when required.
