Chief Director: Operations Management – Pretoria – Department Of Public Service And Administration

About the Role

The Chief Directorate of Operations Management, based in Pretoria, is an integral position within the Department of Public Service and Administration. This role plays a crucial part in shaping the operational strategies that enhance government service delivery across South Africa. By spearheading the development and implementation of policies, norms, and standards, you will be at the forefront of ensuring that national and provincial departments not only comply with these strategies but also thrive in their execution. Your leadership will directly impact the effectiveness of public services, making a meaningful difference in the lives of citizens.

In this dynamic role, you will manage a variety of operations, systems, and processes, ensuring they align with the overarching goals of the department. The position calls for a seasoned professional with a wealth of experience in operations management, someone who can navigate the complexities of government frameworks while fostering collaboration and innovation. Your expertise will empower teams to achieve excellence in public service, reinforcing the commitment to serve the community effectively.

About the Department

The Department of Public Service and Administration is dedicated to fostering a capable, ethical, and responsive public service that meets the needs of South African citizens. With a mission to provide effective governance and enhance service delivery, the department plays a vital role in ensuring that public services are accessible and efficient. Joining this department means becoming part of a team that is committed to accountability, integrity, and the continuous improvement of public sector performance.

What You’ll Do

• Lead the development and implementation of operational policies and strategies.
• Monitor compliance with established norms and standards across government departments.
• Conduct evaluations and impact studies to assess the effectiveness of service delivery mechanisms.
• Provide guidance and support to various stakeholders, including the MPSA, Cabinet, and internal departments.
• Oversee the Chief Directorate’s operations, ensuring all systems and processes function optimally.

What You’ll Need

• A minimum qualification at NQF level 7 in Public Management, Administration, Business Administration, or related fields.
• At least 5 years of experience at a senior management level in Operations Management.
• A solid understanding of the South African Constitution and relevant government legislation.
• Strong managerial skills, including decision-making, stakeholder management, and strategic thinking.
• Proficiency in operations strategy, productivity measurements, and service delivery mechanisms.

How to Apply

Applications quoting the reference number must be addressed to Mr. Thabang Ntsiko.