Bookings & Reservation Officer – Polokwane – Department Of Tourism

About the Role

The Department of Tourism is seeking a dedicated Bookings & Reservation Officer to join their team at the Head Office in Polokwane. This pivotal role focuses on managing and processing booking inquiries across multiple channels, including telephone, email, and online platforms. By providing guests with detailed information about the resort’s accommodation and activities, you will contribute to a memorable experience for both local and international visitors. Your efforts will directly enhance the tourism sector in Limpopo, promoting sustainable travel and community engagement.

In this role, you will work closely with resort staff and operations teams, ensuring that accommodations and activities are available and tailored to guests’ preferences. This position is not just about filling rooms; it’s about creating exceptional experiences that reflect the beauty and culture of South Africa. By coordinating group bookings and developing promotional campaigns, you will play a vital part in optimizing occupancy levels and encouraging visitors to explore the province’s stunning natural resources.

About the Department

The Department of Tourism is committed to promoting South Africa as a prime travel destination while ensuring sustainable practices in the tourism sector. Its mission encompasses developing policies that foster growth and enhance the overall visitor experience. Working within this department allows you to contribute to the growth of communities and the economy, helping to shape the future of tourism in the country.

What You’ll Do

• Manage and process all booking inquiries through various channels.
• Provide detailed information about accommodation, activities, and community projects.
• Update and manage the reservation system, including guest preferences.
• Coordinate with resort staff to ensure activity and accommodation availability.
• Send booking confirmations, invoices, and pre-arrival communication to guests.
• Handle cancellations, changes, and no-shows in accordance with policy.
• Assist in managing partnerships with booking agents and tourism boards.
• Prepare daily, weekly, and monthly booking reports for management.

What You’ll Need

• An NQF 6 qualification in Tourism Management, Hospitality Management, Business Management, or equivalent.
• Two to three years of experience in bookings and reservations or in a front office role within a lodge, resort, or eco-tourism setting.
• Valid driver’s license (with exceptions for persons with disabilities).
• Strong computer literacy and analytical skills.
• Excellent communication and customer relations management skills.
• Ability to work under pressure and handle conflict effectively.

How to Apply

Please submit your application before the closing date as late applications will not be considered.