Auxiliary Services Officer – Mowbray – Department Of Transport And Public Works

About the Role

The Department of Transport and Public Works is seeking a dedicated Auxiliary Services Officer based in Mowbray, Western Cape. This role is critical in ensuring that the essential services related to client requests and reprographics are efficiently managed. As an Auxiliary Services Officer, you will directly contribute to the smooth functioning of the department, enabling better service delivery to the community. Your efforts will help manage requests, maintain precise records, and support the financial processes, all of which are vital to enhancing public service in South Africa.

In this role, you will be part of a dynamic team that values attention to detail and effective communication. Your work will not only involve administrative tasks but also contribute to the overall mission of improving the lives of citizens by ensuring that public services run seamlessly. The supportive environment of Mowbray allows you to grow and develop your skills while making a tangible impact in your community.

About the Department

The Department of Transport and Public Works plays a vital role in developing and maintaining the infrastructure that supports South Africa’s economy and society. With a focus on enhancing mobility and connectivity, the department is committed to delivering quality services that benefit all citizens. Working here means being part of a mission that prioritizes public service, teamwork, and community development.

As an employee, you will be contributing to a department that values innovation and efficiency in its operations. This is an opportunity to engage in meaningful work that supports the foundation of public transport and infrastructure in South Africa.

What You’ll Do

• Maintain the electronic support system for the component.
• Compile and manage a portfolio of evidence for all requests received via email and from the client service desk.
• Keep accurate records of reproduction requests, including dispatch details.
• Prepare monthly reports for both client service and reprographics components.
• Handle financial management for payments received, ensuring accuracy in allocation and reconciliation.
• Liaise with finance sections for invoice preparation and payment processing.
• Order and manage map stock for reprographics components to ensure availability for clients.
• Assist in maintaining a secure dispatch environment.
• Manage the receipt and dispatch of client data transfer devices, ensuring proper communication with clients.
• Complete various administrative tasks, including submitting leave forms according to departmental policies.
• Answer telephones related to client requests, providing excellent customer service.

What You’ll Need

• A minimum of a Grade 12 Certificate.
• Proficiency in computer literacy.
• Basic understanding of maps and cadastral documents.
• Strong interpersonal and communication skills, both verbal and written.
• Good organizational ability and above-average attention to detail.

How to Apply

Applications can be submitted by hand delivery during office hours to: 4th floor, No 2 Riebeeck Street, ABSA Building, Cape Town or by email to [email protected].