About the Role
The Department of Health is seeking a dedicated Administrative Clerk: Supervisor: Patient Administration to join the team at St Chads Community Health Centre in Ezakheni, KwaZulu-Natal. This role is vital in ensuring efficient patient administration services, contributing to the overall quality of healthcare delivery in the community. By supervising staff and implementing patient administration systems, you will play a key part in enhancing the patient experience and ensuring that the health centre meets the highest standards of service.
In your daily role, you will work closely with healthcare professionals and administrative staff to ensure that all patient-related processes run smoothly. This position not only supports the operational success of the health centre but also helps in the collection and verification of patient statistics, ensuring that the community receives timely and accurate healthcare services. Your contribution will resonate throughout the public service, making a lasting impact on the lives of many in Ezakheni and beyond.
About the Department
The Department of Health is committed to delivering quality healthcare services to all South Africans. With a mission to promote and protect the health of the population, the department focuses on improving healthcare delivery through various initiatives, including patient administration and service delivery programs. Working within this department means being part of a team that is dedicated to advancing public health and ensuring that every citizen has access to essential health services.
What You’ll Do
- Conduct employee performance reviews and compile comprehensive reports.
- Supervise staff to ensure proper implementation of the Employee Performance Management and Development System (EPMDS).
- Assess patient administration processes to ensure compliance with the Uniform Patient Fee Schedule (UPFS).
- Develop, implement, and maintain efficient patient administration systems for the health centre.
- Collect and verify patient-related information and statistics for accurate management reporting.
- Oversee the safekeeping of patient records and valuables.
- Monitor revenue collection measures and prepare monthly financial reports.
- Develop and review risk management plans to ensure operational safety.
- Participate in service delivery programs aimed at improving patient waiting times.
- Guide and implement disciplinary measures as necessary for staff.
- Ensure the effective utilization of resources allocated to the patient administration component.
What You’ll Need
- A minimum of Standard 10/Grade 12.
- 3-5 years of experience in a patient administration role.
- Extensive knowledge of patient administration procedures and relevant regulations.
- Strong understanding of the Public Finance Management Act and Treasury instructions.
- Leadership and supervisory skills with a focus on team development.
- Excellent organizational, planning, and problem-solving abilities.
- Strong interpersonal skills and the ability to work collaboratively.
- Proficiency in computer applications relevant to patient administration.
How to Apply
Please refer to the application instructions below to submit your application.
Requirements
Standard 10/ Grade 12.3-5 years’ experience in patient administration component.
Knowledge, Skills, Training And Competencies Required.
Extensive knowledge and experience in patient administration procedures.
Sound knowledge of Public Finance Management Act, Treasury instruction, UPFS and handling of money.
Supervisory and leadership skills.
Organizing, planning and problem-solving skills.
Interpersonal skills.
Computer literacy.
Job Duties
Conduct employee’s performance review and compile report.Supervise staff and ensure proper implementation of EPMDS.
Ensure implementation of UPFS through proper assessment of patient.
Develop implement and maintain patient administration systems and services for the CHC/Hospital to ensure quality standards are met.
Assist with the collection and verification of patient related information /statistics and the development of reports in support of accurate and timeous management reporting processes.
Supervise and control the safekeeping of patient records and patient valuable.
Develop, implement and monitor measures designated to optimize the collection of revenue.
Ensure preparation and submission of financial reports/returns on monthly basis and perform month end /year and process.
Develop, implement, monitor and review risk management plans.
Participate in service delivery program.
Develop, implement and monitor measures aimed at reducing waiting time.
Implement discipline and guidance.
Ensure effective efficient and economical utilization of resources allocated to the component including the development of staff.
