Administrative Clerk: Helpdesk & Complaints – Polokwane – Department Of Public Works And Infrastructure

About the Role

The Department of Public Works and Infrastructure is looking for a dedicated Administrative Clerk for the Helpdesk and Complaints unit, based in the vibrant city of Polokwane. This role is essential for ensuring that community members receive timely responses to their complaints and inquiries, making it a cornerstone of public service. By joining this team, you will have the opportunity to make a positive impact on the lives of citizens as you help manage and resolve their concerns effectively.

As an Administrative Clerk, you will be on the front line of communication, providing essential support to both your team and the public. Your work will not only improve client satisfaction but also contribute to the overall efficiency of the department. This is a chance to be part of a team that values dedication and strives to enhance the quality of public service in South Africa.

About the Department

The Department of Public Works and Infrastructure plays a crucial role in maintaining and improving public infrastructure across the country. Its mission is to provide high-quality services that support government operations and benefit communities. Working in this department means being part of an organization committed to excellence, accountability, and service delivery, which positively transforms lives in South Africa.

What You’ll Do

• Attend to and follow up on all client complaints and queries.
• Maintain an active register of queries for the unit.
• Address enquiries or refer them to the appropriate manager.
• Ensure that resolutions from meetings are addressed within set timeframes.
• Administer the Archibus System as required.
• Provide general clerical support, including updating and maintaining records.
• Gather information for reports to both internal and external stakeholders.
• Organize and manage correspondence and data efficiently.
• Distribute documents/packages to relevant stakeholders as needed.
• Maintain a systematic filing system for the unit.
• Type basic letters and other correspondence when needed.
• Manage incoming and outgoing registers for the component.
• Liaise with stakeholders for procurement of goods and services.
• Obtain quotations and complete procurement forms for standard office items.
• Oversee stock control of office supplies.
• Verify subsistence and travel claims for accuracy before submission.
• Handle telephone accounts and manage petty cash.
• Arrange travel and accommodation as necessary.
• Maintain a leave register for the component.
• Plan and manage the diary for the sub-directorate.
• Book meeting venues, arrange meetings, and confirm attendance.
• Take minutes during meetings and distribute them to attendees.

What You’ll Need

• A minimum of a Senior Certificate (Grade 12) or equivalent.
• Computer literacy, particularly in Microsoft Office (Word, Excel, PowerPoint).
• Strong verbal and communication skills.
• Good record-keeping abilities and telephone etiquette.
• Strong interpersonal skills and the capacity to work under pressure.
• Excellent organizational skills and a strong work ethic.
• Ability to work collaboratively as part of a team.

How to Apply

For Polokwane Regional Office: Email to the application instructions below.