Senior Claims Assessor – Mthatha – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is seeking a dedicated Senior Claims Assessor to join their team at the Mthatha Labour Centre in the Eastern Cape. In this vital role, you will be responsible for adjudicating registered and fatal claims, ensuring that the community receives the compensation they deserve. Your expertise will not only help in verifying complex claims but also contribute to the overall efficiency of the public service, making a real difference in people’s lives.

This position is essential for maintaining the integrity of the Compensation Fund, thereby supporting workers and their families in times of need. By authorising compensation benefits as per delegations, you’ll play a key role in ensuring that the processes are fair, transparent, and timely. Your work will be instrumental in enhancing the trust between the public and the government, which is vital for community well-being.

About the Department

The Department of Employment and Labour strives to promote fair labour practices and social justice in South Africa. Its mission encompasses ensuring that all workers have access to fair compensation, safe working conditions, and the opportunity to thrive in their careers. By working here, you will be a part of a dedicated team committed to improving the lives of South Africans and fostering a more equitable society.

What You’ll Do

• Adjudicate registered and fatal claims in accordance with delegation requirements.
• Verify and refer complex claims to medical services for further assessment.
• Authorise compensation benefits based on established delegations.
• Manage complex inquiries and conduct advocacy sessions with claimants.
• Supervise staff to ensure effective claims processing and service delivery.

What You’ll Need

• A Senior Certificate plus a 3-year recognised qualification (NQF6 SAQA recognised) in Public Management, Business Management, or a related field.
• A valid driver’s license.
• At least 2 years of experience in a Compensation or Medical Claims Processing Environment.
• Knowledge of claims handling, public service regulations, and relevant legislation.
• Strong skills in accountability, analytical thinking, and customer-oriented service delivery.

How to Apply

Please refer to the application instructions below.