About the Role
The Department of Education is seeking a dedicated Senior Administrative Officer in Cape Town to play a pivotal role in enhancing the Early Childhood Development (ECD) sector. This position is crucial as it supports the effective rollout and daily use of the eCares system among district officials and ECD service providers. By ensuring that these vital systems are properly adopted, the Senior Administrative Officer will contribute directly to improving educational outcomes for young children across the region.
In this role, you will engage with various stakeholders, providing essential user support and training that empowers educators and administrators. Your efforts will not only streamline data management processes but also foster a culture of accountability and excellence within the ECD framework. This is more than just a job; it’s an opportunity to make a meaningful impact on the future of South Africa’s youngest learners.
About the Department
The Department of Education is committed to ensuring quality education and training for all South Africans. Its mandate encompasses the development, implementation, and management of education policies that promote early childhood education and lifelong learning. Working within this department means being part of a dynamic team dedicated to making a difference in the lives of children and communities throughout the country.
The Department plays a vital role in shaping educational standards and practices, ensuring that every child has access to quality education. As a member of this team, your contributions will be instrumental in driving forward the mission of enhancing the educational landscape in South Africa.
What You’ll Do
- Provide first-line user support to district officials and ECD centres on the eCares system.
- Deliver hands-on training and coaching to strengthen system adoption and improve data quality.
- Support data management, ensuring the accurate and timely submission of ECD information.
- Conduct basic data analysis and reporting to aid operational decision-making and funding processes.
- Escalate unresolved technical issues to provincial or national support structures.
- Promote a culture of data use, learning, and accountability within district ECD structures.
- Contribute to the continuous improvement of training and support approaches based on user feedback.
What You’ll Need
- A relevant post-school qualification in Information Systems, Education, Data Analysis, Public Administration, or a related field.
- Strong computer literacy, including proficiency in MS Office and data entry platforms.
- Experience in system rollout support, training facilitation, or user support, preferably in the education or ECD sector.
- Intermediate data analysis and reporting skills, with the ability to identify data quality issues and trends.
- Strong problem-solving and analytical thinking skills.
- Effective verbal and written communication skills, with the ability to explain technical concepts clearly.
- Willingness to travel within the province for on-site user support.
How to Apply
Please refer to the application instructions below.
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Requirements
Applicants must be in possession of a relevant post-school qualification in Information Systems, Education, Data Analysis, Public Administration, or a 193 related field.The successful candidate must demonstrate strong computer literacy, including proficiency in MS Office, online systems, and data entry platforms, as well as practical experience using information systems or databases.
Candidates should have experience in system rollout support, training facilitation, or user support, preferably within the education or Early Childhood Development (ECD) sector.
Intermediate data analysis and reporting skills are required, including the ability to identify data quality issues, trends, and gaps.
Applicants must have strong problem-solving and analytical thinking skills, effective verbal and written communication skills, and the ability to explain technical concepts clearly to district officials and ECD service providers.
Willingness to travel within the province and provide on-site support to users is essential.
Job Duties
The successful candidate will be responsible for supporting the effective rollout, adoption, and day-to-day use of the eCares system across districts and ECD service providers.Key responsibilities include Providing first-line user support to district officials and ECD centres on system usage, data capture, document uploads, enrolment updates, and troubleshooting.
Delivering hands-on training and coaching to users to strengthen system adoption and improve data quality.
Supporting data management, verification, and maintenance, ensuring accurate and timely submission of ECD information.
Conducting basic data analysis and reporting to support operational decision-making and funding processes.
Escalating unresolved technical or system issues to provincial or national support structures where required.
Promoting a culture of data use, learning, and accountability within district ECD structures.
Contributing to the continuous improvement of training and support approaches based on user feedback and operational needs.
