Receptionist / Telecom Operator – Northern Cape – Department Of Health

About the Role

The Department of Health is seeking a dedicated Receptionist / Telecom Operator to join their team in the Northern Cape, specifically in the ZF Mgcawu / Pixley Ka Seme District. This vital role is not just about answering calls and managing documents; it plays a crucial part in ensuring that communication flows seamlessly within the department, ultimately enhancing the quality of public service provided to the community. By being the first point of contact for clients and officials, you will help foster a welcoming environment and assist in addressing various queries, contributing to a more efficient healthcare system.

Working in Kimberley, a vibrant city rich in history, this position offers an opportunity to engage with diverse individuals, providing essential information and support. Your organizational skills will be pivotal in maintaining records and facilitating smooth operations within the office, making a tangible difference in the community’s healthcare experience. Your role will influence how effectively the department meets the needs of the public, underlining the importance of communication and administration in public service.

About the Department

The Department of Health is dedicated to providing quality healthcare services across South Africa, with a mission to enhance the health and well-being of communities. This department is committed to promoting health equity and access to healthcare, ensuring that every citizen receives the care they deserve. Working here means being part of a team that strives to improve the lives of South Africans, making it a meaningful and fulfilling career path.

What You’ll Do

• Facilitate telephonic and administrative tasks to ensure effective communication.
• Maintain registers for incoming and outgoing documents within the department.
• Attend to incoming calls, screen and forward them appropriately.
• Receive, record, and relay telephone messages to the relevant officials.
• Develop and manage a database of contact numbers for departmental officials.
• Administer attendance and telephone accounts.
• Operate the switchboard and facilitate boardroom bookings.
• Provide information and assistance to clients with their inquiries.
• Manage calendar updates for boardroom bookings.

What You’ll Need

• A Grade 12 Certificate is required for this position.
• Proficiency in Microsoft Excel and general computer literacy.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a good understanding of telephone etiquette.
• Ability to engage with individuals from diverse backgrounds at various levels.
• Reliability, tact, and discretion in handling sensitive information.
• Good grooming and presentation standards.
• Proficiency in at least two of the official languages relevant to the province.

How to Apply

Applications can be submitted by hand delivery during office hours or by email, as detailed in the instructions below.