About the Role
The Department of the Premier is seeking a Programme Manager for E-Government for Citizens to be based in Cape Town, Western Cape. This pivotal role plays a significant part in enhancing the digital interaction between citizens and the Western Cape Government (WCG). By guiding the maintenance and enhancement of digital engagement, you will ensure that residents have the necessary infrastructure and skills to access government services using technology. This is not just a job; it is an opportunity to facilitate efficient, citizen-centered services that make a tangible difference in the lives of the community.
In this role, you will manage various aspects of digital engagement and performance within the department, ensuring that the initiatives align with the broader goals of public service. Your efforts will directly contribute to the empowerment of citizens, enabling them to navigate government services effortlessly in a digital landscape. This means providing a vital link between technology and the community, fostering a culture of accessibility and innovation.
About the Department
The Department of the Premier in the Western Cape Government is committed to driving effective governance and public service delivery. Its mission is to ensure that the province’s residents benefit from well-managed resources and modernized services that meet their needs. Working in this department means being part of a forward-thinking team dedicated to improving citizens’ lives through innovative programs and initiatives.
What You’ll Do
- Guide the maintenance and enhancement of digital citizen engagement across WCG channels.
- Develop infrastructure and skills development opportunities for residents to access government services.
- Deliver efficient, citizen-centered services across various digital platforms.
- Provide data and reporting services for WCG digital channels to track performance and engagement.
- Plan, manage, and account for the overall performance of the Sub-directorate.
- Manage people, finances, and resources effectively to achieve departmental goals.
What You’ll Need
- An appropriate 3-year tertiary qualification (National Diploma or Bachelor’s degree).
- A minimum of 3 years’ experience at a middle management level.
- Knowledge of legislation, regulatory frameworks, and policies relevant to public service.
- Proven ability to manage projects and implement operational management practices.
- Strong communication skills, with the ability to engage stakeholders effectively.
- Experience in financial management, supply chain management, and human resource management.
How to Apply
Please submit your application before the closing date as late applications will not be considered.
Requirements
An appropriate 3-year tertiary qualification (National Diploma/Bachelor's); a minimum of 3 years on a middle management level experience.Competencies: Knowledge of and working experience in the following: legislation, regulatory frameworks, policies and best practices relevant to the line functions; use information systems that support the management of knowledge and information relating to the line function; manage projects; implement operational management practices; implement mentoring and coaching practices; manage national and provincial human resources, financial management and supply chain management instruments and legislation; support and implement national and provincial policies of the government of the day; understand and support provincial government functions and services; manage the statutory framework governing the broad management of the public service; manage staff performance management systems; manage disciplinary and grievance procedures; Skills: perform numeracy and literacy functions; use computer systems effectively; communicate effectively in the required language; manage projects; perform accounting, finance and audit functions; Other: conduct analysis; perform benchmarking; apply conceptual, interpretive and formulation skills; conduct diagnostic assessments; facilitate and provide process consultation; influence stakeholders; implement innovative problem-solving; design interventions; conduct interviews; provide leadership; listen effectively; mentor and coach; motivate staff and stakeholders; negotiate effectively; build and maintain professional networks; plan and organise activities; deliver presentations; conduct research; build effective teams; maintain strong interpersonal relationships.
