Join Old Mutual’s Trainee Call Centre Agent Programme 2026 and kickstart your career in customer service. Applications close on 22 July 2026 at 23:59.
About the Opportunity
Old Mutual is seeking enthusiastic individuals for a six-month Trainee Call Centre Agent position in Pinelands, Cape Town. This role offers valuable exposure to call-centre operations and financial-services administration within the RMM business of the Mass Foundation division.
Closing Date
Applications must be submitted by 22 July 2026 at 23:59.
Key Responsibilities
– Handle inbound and outbound calls.
– Provide accurate information and resolve queries.
– Escalate complex issues to senior agents.
– Maintain professional communication and adhere to call-centre procedures.
Requirements/Qualifications
– Matric or Grade 12 certificate.
– Proof of registration for tertiary studies.
– Strong communication skills and basic computer literacy.
– Ability to work flexible hours and a customer-focused attitude.
Benefits
– Gain hands-on experience in a leading financial services company.
– Receive coaching and support to enhance your skills.
Skills Required
– Accountability, communication, computer literacy, and customer service skills.
– Ability to meet goals and solve problems efficiently.
Competencies
– Action-oriented, effective communicators, and customer-focused individuals are encouraged to apply.
Working Hours
– Monday to Friday: 08:00 – 19:00
– Saturday: 08:00 – 13:00
Prepare to work flexible shifts throughout the six-month contract.
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