About the Role
The Emergency Medical Services (EMS) is seeking dedicated professionals for the role of Medical Officer Grade 1 to 3 at the Clinical Hub in Cape Town. This position plays a crucial part in providing clinical leadership and governance, ensuring that patients receive high-quality emergency care. As a Medical Officer, you will be instrumental in conducting telephonic clinical assessments, prioritising patient needs, and optimising resource allocation, ultimately enhancing the healthcare experience for the community.
Located in the vibrant city of Cape Town, this role offers a unique opportunity to contribute to public service and make a significant impact on patient outcomes. Working within the EMS Clinical Hub, you will collaborate with a team of healthcare professionals dedicated to improving access to care and developing innovative solutions for patient navigation. This role not only supports the operational goals of the EMS but also plays a vital part in enhancing the overall health system integration.
About the Department
The Emergency Medical Services (EMS) is a pivotal department within South Africa’s healthcare landscape, entrusted with the provision of urgent medical care to those in need. The EMS is dedicated to delivering timely and efficient emergency responses, ensuring that patients receive the necessary care when it matters most. By joining this department, you will be part of a mission that prioritises patient safety, clinical quality, and continuous improvement in healthcare services across the country.
Working within the EMS means being part of a dynamic and collaborative team that seeks to enhance the well-being of communities through effective emergency medical care. Your contributions will directly influence patient experiences and outcomes, making every day a meaningful opportunity to serve the public.
What You’ll Do
- Provide clinical leadership and governance within the EMS Clinical Hub.
- Conduct telephonic clinical assessments, prioritising and stratifying patient risks.
- Support appropriate resource allocation, escalation, and patient navigation.
- Oversee alternative care pathways, including Hear and Treat, Hear and Refer, and non-conveyance.
- Coordinate care across EMS, Primary Healthcare, Community-Based Services, and Emergency Centres.
- Develop, review, and maintain clinical protocols and guidelines.
- Monitor patient safety and clinical quality while ensuring compliance with governance requirements.
- Analyse and report on clinical activity, outcomes, and service performance.
- Offer training, mentoring, and clinical support to EMS and Clinical Hub staff.
- Contribute to service redesign initiatives aimed at improving patient access and outcomes.
What You’ll Need
- An appropriate qualification for registration with the Health Professions Council of South Africa (HPCSA) as a Medical Practitioner.
- Registration with the HPCSA as a Medical Practitioner.
- For Grade 1: No experience required for SA qualified employees; 1-year relevant experience for foreign qualified employees.
- For Grade 2: Minimum 5 years of experience as a Medical Practitioner for SA qualified employees; 6 years for foreign qualified employees.
- For Grade 3: Minimum 10 years of experience as a Medical Practitioner for SA qualified employees; 11 years for foreign qualified employees.
- A valid code (B/EB) driver’s licence.
- Willingness to participate in after-hours operational support as needed.
- Strong analytical, problem-solving, and decision-making abilities.
- Knowledge of healthcare systems and emergency care pathways.
How to Apply
Please submit your application before the closing date as late applications will not be considered.
Requirements
Minimum educational qualification: Appropriate qualification that allows registration with the Health Professions Council of South Africa (HPCSA) as a Medical Practitioner.Registration with a professional council: Registration with the Health Professions Council of South Africa (HPCSA) as a Medical Practitioner.
Experience: Grade 1: None after registration as a Medical Practitioner with the HPCSA in respect of SA qualified employees.
1-year relevant experience after registration as Medical Practitioner with a recognized foreign Health Professional Council in respect of foreign qualified employees, of who is not required to perform Community Service as required in South Africa.
Grade 2: A minimum of 5 years appropriate experience as a Medical Practitioner after registration with the HPCSA as a Medical Practitioner in respect of SA qualified employees.
A minimum of 6 years relevant experience after registration as a Medical Practitioner with a recognised foreign Health Council in respect of foreign qualified employees, who are not required to perform Community Service as required in South Africa.
Grade 3: A minimum of 10 years’ appropriate experience as a Medical Practitioner after registration with the HPCSA as a Medical Practitioner in respect of SA qualified employees.
A minimum of 11 years’ relevant experience after registration as Medical Practitioner with a recognised foreign Health Professional Council in respect of foreign qualified employees, of whom it is not required to perform Community Service as required in South Africa.
Inherent requirement of the job: A valid code (B/EB) drivers licence.
Willingness to participate in after-hours operational support when required.
Ability to work within a dynamic healthcare environment.
Ability to make independent clinical decisions and provide clinical leadership.
Competencies (knowledge/skills): Knowledge of healthcare systems, emergency care pathways and patient referral processes.
Knowledge of clinical governance, patient safety and quality improvement methodologies.
Understanding of emergency medical services and health system integration.
Ability to perform telephonic clinical assessments and risk stratification.
Strong communication, presentation and interpersonal skills.
Excellent analytical, problem-solving and decision-making abilities.
Computer literacy in Microsoft Office applications.
Ability to establish and maintain effective partnerships with healthcare providers and stakeholders.
Job Duties
Provide clinical leadership and governance within the EMS Clinical Hub.Conduct telephonic clinical assessment, prioritisation and risk stratification of selected patients.
Support appropriate EMS resource allocation, escalation and patient navigation.
Provide clinical oversight of alternative care pathways, including Hear and Treat, Hear and Refer and non-conveyance.
Coordinate care across EMS, Primary Healthcare, Community Based Services, Palliative 200 Care and Emergency Centre pathways.
Develop, review and maintain clinical protocols, guidelines and standard operating procedures.
Monitor patient safety, clinical quality and adherence to governance requirements.
Analyse and report on clinical activity, outcomes and service performance.
Provide training, mentoring and clinical support to EMS and Clinical Hub staff.
Support service redesign initiatives to improve access to care and patient outcomes.
Contribute to evaluation and continuous improvement of the Clinical Hub model.
