About the Role
The Government Printing Works is offering an exciting E-Gazette Contact Centre role based in Pretoria. This position is designed for individuals eager to gain practical experience in a supportive environment that emphasizes professional development. As an intern, you will receive structured work exposure and training relevant to your field of study, allowing you to participate actively in workplace activities and capacity-building initiatives under the mentorship of seasoned professionals. This role is vital to the community as it enhances the efficiency of government communications, ensuring that citizens have access to important information and services.
In Pretoria, where the heart of South Africa’s governance beats, this role empowers interns to contribute to the public service landscape. Your efforts in the E-Gazette Contact Centre will play a crucial part in streamlining communication processes, making a tangible difference in how the government engages with its citizens. This internship offers not just a chance to develop your skills, but also an opportunity to make a meaningful contribution to society.
About the Department
The Government Printing Works (GPW) is responsible for the production of official government publications and documents, including the South African Government Gazette. Its mission is to ensure that government information is accessible, reliable, and timely. Working at GPW means being part of a dedicated team that upholds transparency and accountability in public service, creating a positive impact on the lives of citizens across South Africa.
What You’ll Do
- Engage with customers through various communication channels to resolve inquiries.
- Assist in the management of the E-Gazette publication processes.
- Participate in training sessions and workshops to enhance your skills.
- Contribute to team projects aimed at improving service delivery.
- Collaborate with experienced professionals to gain insights into the workings of government communication.
What You’ll Need
- A National Diploma or Degree in Contact Centre Management or a related field.
- Strong communication skills, both verbal and written.
- A willingness to learn and adapt in a dynamic environment.
- Ability to work collaboratively with others in a team setting.
- Basic computer skills and familiarity with contact centre operations.
How to Apply
Please follow the application instructions below.
Requirements
National Diploma/Degree Contact Centre Management/related Contact Centre qualification.Job Duties
Successful interns will receive structured work exposure and training relevant to their field of study, in line with the placement area.Interns are expected to actively participate in workplace activities, projects, and capacity-building initiatives under supervision of experienced professionals.
