A hospitality organisation is seeking a Duty Manager to join their lodge team. Based on location, this role focuses on ensuring an exceptional guest experience while managing lodge operations, especially with a focus on safari activities.
Key Responsibilities
Act as the primary contact for guests throughout the shift to ensure a smooth and pleasant experience from arrival to departure.
Engage proactively with guests to anticipate their needs and personalise services.
Manage guest feedback, handle complaints, and respond to special requests professionally and discreetly.
Ensure the safety and comfort of guests, paying particular attention to safari-related activities.
Oversee daily lodge operations across all departments, ensuring smooth coordination and service delivery.
Requirements
No specific qualifications or experience details were provided.
Additional Information
No additional details on salary, benefits, or working hours were included in the listing.
How to Apply
Please follow the application instructions provided by the employer.
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