About the Role
The Department of Information and Communication Technology is seeking a dedicated DRS System Support Officer to join their team in Pretoria, Gauteng. This role plays a vital part in ensuring that the department’s IT infrastructure runs smoothly, providing essential desktop support to end users and maintaining the performance of business applications. By contributing your skills in a government job, you will be directly supporting public service initiatives that impact the daily lives of South Africans.
In this position, you will be responsible for troubleshooting technical issues, maintaining network connectivity, and ensuring compliance with information security measures. Your work will not only facilitate daily operations but will also enhance the efficiency of various government processes. This role is crucial for maintaining a reliable IT environment that supports the broader mission of the department in serving the public effectively.
About the Department
The Department of Information and Communication Technology is committed to leveraging technology to enhance public service delivery across South Africa. With a focus on innovation, the department aims to ensure that technology serves as a catalyst for improving the lives of citizens. Working here means being part of a team that is dedicated to advancing the country’s digital landscape, making it a meaningful environment for professionals looking to make a difference.
What You’ll Do
- Provide desktop support and resolve technical issues for end users.
- Install, update, and configure end-user devices and business applications.
- Monitor and support network connectivity, ensuring high availability and performance.
- Investigate, escalate, and monitor logged calls for timely resolution.
- Manage server room environment, ensuring compliance with maintenance contracts.
- Implement information system security measures, including user registration and antivirus checks.
- Maintain an IT asset register and provide incident and system availability reports.
- Support the procurement and disposal of IT assets as needed.
What You’ll Need
- A Grade 12 Certificate and a National Diploma in Information Technology or a Degree in Computer Science.
- Relevant qualifications such as A+, N+, MCSE, or Linux+ will be advantageous.
- A minimum of 2 years of relevant experience in IT technical support.
- Proficiency in hardware and software troubleshooting, server management, and network support.
- Strong communication, planning, and organizational skills.
- A solid understanding of information and communications technology goods and services, as well as risk management.
How to Apply
Applications can be submitted by hand delivery during office hours to the North Gauteng Deeds Registry, at 600 Lilian Ngoyi Street, Berea Park, 0002, Pretoria (Department of Land Reform and Rural Development: Head Office). Candidates are also encouraged to apply by using this link: http:// deedsportal.deeds.gov.za before the closing date, as no late applications will be considered.
Requirements
Minimum requirements: Applicants must be in a possession of a Grade 12 Certificate and a National Diploma in Information Technology / Degree in Computer Science: A+ / N+ / MCSE / Linux+ or related equivalent qualification.Minimum of 2 years relevant experience.
Experience with hardware and software.
Experience with servers.
Experience in IT technical support.
Appropriate server and network management experience.
Technical aspects of information and communications technology goods and services.
Information Technology Acts and Policies.
Internal control and risk management.
Planning skills.
Organize skills.
Communication skills (verbal and written).
Interpersonal skills.
Job Duties
Providing desktop support to end users.Install, update, and configure End- user devices.
Install, update and support business applications.
Investigate, resolve, or escalate and monitor logged calls.
Providing network support.
45 Assist end-users with LAN connectivity.
Monitor availability and performance of network.
Assess the need for, request and monitor the process of installation of network points.
Investigate, resolve, or escalate and monitor logged calls.
Provide sever room support.
Monitor server room environment and take remedial action.
Monitor compliance with server room maintenance contract deliverables.
Monitor access to server room and keep register.
Assist with installation of customer-replaceable parts for server equipment.
Implementing information system security measures.
Check that users are registered on the domain.
Check Antivirus is installed, updated, and running.
Remove all unauthorised applications and software.
Create and maintain an IT asset register or database.
Providing ICT reports.
Provide incident and system availability reports.
Provide inputs to SLA non-compliance report.
Provide support in the procurement and disposal of IT assets.
