About the Role
The Department of Basic Education is seeking a knowledgeable and proactive Deputy Director: Knowledge and Information Management to join its dedicated team in Pretoria. This role is pivotal in shaping the way knowledge is managed within the department, ensuring that vital information is accessible, shared, and retained effectively. By leading the development and implementation of knowledge management frameworks and strategies, you will directly contribute to enhancing the quality of public service in South Africa.
In the heart of Pretoria, the Deputy Director will be responsible for fostering a culture of knowledge sharing and retention within the department. This role matters to the community as it enhances decision-making processes and promotes organizational learning, ultimately leading to improved educational outcomes for all South Africans. If you are passionate about public service and eager to make a meaningful impact, this position offers an excellent opportunity to do just that.
About the Department
The Department of Basic Education plays a crucial role in shaping the educational landscape in South Africa. With a mandate to ensure equitable access to quality education, the department is committed to promoting effective teaching and learning across the country. Working in this department means being part of a team that is dedicated to enhancing the educational experience for learners and contributing to the development of a knowledgeable and skilled workforce.
What You’ll Do
- Manage the development and implementation of the department’s knowledge and information management frameworks and strategies.
- Conduct knowledge management maturity assessments to evaluate current practices and identify areas for improvement.
- Oversee the implementation and institutionalization of knowledge management programs and initiatives that promote knowledge sharing and accessibility.
- Coordinate communities of practice and facilitate knowledge-harvesting processes to enhance information retention.
- Promote awareness and capacity-building initiatives across the department to foster a culture of knowledge sharing.
- Identify and implement electronic systems that support knowledge and information management.
- Monitor and evaluate the effectiveness of knowledge management initiatives and make recommendations for improvements.
- Represent the department at national forums and coordinate governance structures related to knowledge management.
What You’ll Need
- A National Diploma (NQF6) in Information Science, Knowledge Management, or a relevant qualification recognized by SAQA.
- A minimum of five years’ experience in a Knowledge and Information Management environment, with at least three years at assistant director level or equivalent.
- Understanding of knowledge management frameworks, policies, and governance instruments.
- Knowledge of public service legislation and departmental procedures.
- Strong skills in strategic planning, project management, and stakeholder engagement.
- Excellent verbal and written communication skills, with the ability to facilitate and present effectively.
- Proficient in computer literacy and able to work independently as well as in a team.
How to Apply
Please refer to the application instructions below.
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Requirements
National Diploma (NQF6) in Information Science, Knowledge Management or relevant qualification as recognised by SAQA.A minimum of five (5) years’ experience in Knowledge and Information Management environment, of which at least three (3) years should be at entry/junior management level (Assistant Director level or equivalent).
Understanding of knowledge management frameworks, strategies, policies, implementation plans, governance instruments, practices and systems.
Knowledge of relevant public-service legislation, directives, prescripts and departmental procedures.
Understanding of knowledge management maturity assessments, monitoring and evaluation, change management, organisational learning, knowledge sharing, knowledge harvesting, and knowledge retention approaches.
Knowledge of electronic knowledge management systems, digital information-sharing platforms, evidence management and reporting requirements.
Strategic planning, leadership, people management, project management, change management, policy development and implementation, monitoring and evaluation, stakeholder engagement, research, analytical, problem-solving, negotiation and conflict-resolution skills.
Good verbal and written communication, report- writing, presentation, facilitation, coordination, planning and organising skills.
Computer literacy and the ability to work independently, under pressure and as part of a multidisciplinary team.
A service-oriented approach, sound interpersonal relations, initiative, integrity and a strong sense of responsibility.
Job Duties
Manage the development, implementation, monitoring and review of the Department’s knowledge and information management frameworks, strategies, policies, plans, protocols, guidelines, standard operating procedures and supporting governance instruments.Conduct and manage knowledge management maturity assessments.
Develop, implement, monitor and update the Department’s knowledge management implementation plan, knowledge management Policy, knowledge management strategy, change management plan and monitoring and evaluation plan.
Ensure alignment of knowledge management frameworks and strategies with DPSA directives, 28 departmental strategic objectives and emerging good practices.
Manage the implementation and institutionalisation of knowledge management programmes, initiatives, systems, and interventions that promote knowledge sharing, retention, accessibility, and utilisation across the Department.
Coordinate communities of practice, After action reviews, brown-bag sessions, knowledge-harvesting and knowledge-retention processes.
Facilitate knowledge management awareness-building and capacity-building initiatives.
Promote a departmental knowledge-sharing culture through appropriate change-management interventions.
Identify and implement electronic systems and digital platforms that support knowledge and information management.
Monitor and evaluate the effectiveness and impact of knowledge management interventions and recommend improvements.
Manage knowledge management governance structures, stakeholder engagement and compliance processes.
Coordinate the establishment and operation of knowledge management governance structures in line with DPSA directives and departmental requirements.
Manage the preparation, recording, quality assurance, approval and implementation of resolutions and decisions taken by knowledge management governance structures.
Coordinate meetings of knowledge management governance structures.
Represent the Department at the national DPSA knowledge management forum and other relevant knowledge management forums and platforms.
Manage monitoring, evaluation and reporting on the implementation of knowledge management initiatives, plans and strategies.
Manage the compilation and submission of annual, quarterly and ad hoc knowledge management reports.
Facilitate consultation and reporting to the Department’s knowledge and information management forum and other relevant governance structures.
Manage the collection, verification, and maintenance of evidence to support knowledge management implementation.
Coordinate the submission of knowledge management implementation reports and supporting evidence through the DPSA online system.
