Client Services Officer – Mthatha & Gqeberha – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is seeking motivated individuals for the role of Client Services Officer within the Compensation Fund, with vacancies available at the Labour Centres in both Mthatha and Gqeberha. This position is crucial for ensuring that citizens receive the support they need during challenging times, providing essential services that directly impact the wellbeing of the community. Your contributions in this role will play a vital part in upholding the rights of workers and ensuring that they receive fair compensation, thereby enhancing the quality of public service in South Africa.

As a Client Services Officer, you will engage with the public daily, assisting them with their compensation claims and inquiries. This role not only requires a keen understanding of the operational systems but also a compassionate approach to customer service. By serving in Mthatha or Gqeberha, you will become an integral part of the local community, helping to facilitate a smoother process for claim registration and service delivery.

About the Department

The Department of Employment and Labour is dedicated to promoting fair labour practices across South Africa. Its mission is to create a conducive work environment that fosters economic growth and protects the rights of all workers. Working within this department means being part of a team that values integrity, accountability, and service excellence. By contributing to its goals, you help shape the future of labour relations and ensure that the public has access to necessary support services.

What You’ll Do

• Receive and verify documents for registration of compensation claims
• Register claims on the operational system efficiently
• Assist employers at kiosks, through online systems, and at service centres
• Address queries and complaints related to compensation services

What You’ll Need

• Matriculation/Grade 12/Senior Certificate
• Knowledge of the Public Service Act and Regulations
• Familiarity with Compensation Fund strategies and goals
• Understanding of the Public Finance Management Act (PFMA) and Treasury Regulations
• Strong customer service skills based on Batho Pele Principles
• Proficiency in computer literacy, business writing, and telephone etiquette

How to Apply

Please refer to the application instructions below.