About the Role
The Department of Justice and Constitutional Development is seeking a dedicated Assistant Registrar of Deeds: Tracking and Information based in Johannesburg, Gauteng. This pivotal role is vital for the smooth operation of the Deeds Office, ensuring that essential deeds information is managed effectively. The community relies on accurate record-keeping and efficient services to facilitate property transactions, making this position a cornerstone of public service in South Africa.
In this role, you will provide critical support in managing workload, workflow, and processes that ensure the accuracy and accessibility of deeds information. By implementing corrective measures and maintaining high standards, you will directly contribute to enhancing client relations and ensuring the integrity of the public service. Your work will make a tangible difference in the lives of citizens who depend on these services for their property and legal needs.
About the Department
The Department of Justice and Constitutional Development plays a crucial role in upholding the rule of law and enhancing access to justice for all South Africans. With a commitment to promoting human rights and fostering a fair legal system, the department’s mission is to ensure that justice is accessible and equitable. Working here means being part of a team that is dedicated to improving lives through effective governance and service delivery.
The department focuses on a range of functions, including the administration of justice, legal services, and the management of public records. It aims to empower communities through education and outreach, ensuring that all citizens are informed about their rights and responsibilities.
What You’ll Do
- Manage deeds information and maintain a comprehensive filing system for requests.
- Oversee workflow processes and implement corrective measures as needed.
- Monitor and manage client relations services, ensuring high levels of satisfaction.
- Draft action plans based on feedback from the complaint register and client surveys.
- Implement outreach programs and stakeholder engagement initiatives.
- Quality assure reports and provide feedback to clients and management.
- Certify judicial copies, affidavits, and manage the subpoena register.
- Maintain the Deeds Office Tracking System (DOTS) and manage associated statistics.
What You’ll Need
- A Grade 12 Certificate and a National Diploma in Law or a related qualification.
- At least 4 years of experience in a junior management role within a Deeds environment.
- A thorough understanding of the Deeds Registries Act and relevant legislation.
- Proficient computer skills and experience in client relations.
- Knowledge of government systems, performance management, and public service regulations.
- Strong analytical skills to investigate enquiries and provide suitable feedback.
How to Apply
Applications can be submitted by hand delivery during office hours to the Office of the Registrar of Deeds: at 28 Harrison Street, Marshalltown 2107, Johannesburg, 2001. Candidates are also encouraged to apply using the provided link before the closing date as no late applications will be considered.
Requirements
Minimum requirements: Applicants must be in a possession of Grade 12 Certificate and National Diploma in Law / National Diploma Deeds Registration Law / Buris / B Proc / LLB or related equivalent qualification.4 years’ experience at junior management level in Deeds environment.
Through knowledge in the interpretation of Deeds Registries Act, Ordinances and other Acts.
Computer literacy.
Client Relations.
The Constitution.
Government decision making processes.
Internal performance evaluation and reporting.
Good governance and Batho Pele Principles.
Diversity Management.
Labour and Employment Legislation.
Public Service Regulations.
Government systems and structures.
The political landscape of South Africa.
Performance Management and Monitoring.
Public Service Transformation.
Public Finance Management Act.
Job Duties
Manage deeds information.Manage workload, workflow, processes and standards and implement corrective measures.
Manage statistics, exception reports and implement corrective measures.
Manage updating of procedure 121 manuals.
Manage archiving of records.
Manage the filing system of requests for information.
Manage client relations services.
Monitor the complaint register and draft action plan.
Quality assure client satisfaction survey report and make recommendations.
Manage the implementation of outreach programmes, stakeholder engagement meetings.
Monitor implementation of action plan for public service month.
Verify Service Delivery Improvement Plan reports.
Manage correspondence and provide guidance to clients.
Analyse and investigate the enquiry received.
Provide and/or quality assure feedback to client and management.
Certify information/judicial copies/ section 212/ affidavit and sign register.
Manage subpoena register.
Manage Deeds Office Tracking System (DOTS).
Manage workload, workflow, processes and standards and implement corrective measures.
Manage statistics, exception reports and implement corrective measures.
Manage DRS/Deeds View profiles and implement corrective measures.
Manage the update of procedure manual.
