About the Role
The Department of Justice and Constitutional Development is seeking an Assistant Registrar of Deeds: Tracking and Information based in Qonce, Eastern Cape. This pivotal role is fundamental to the effective management of deeds information and processes which contribute significantly to the public service. The Assistant Registrar will work closely with clients, ensuring that they receive accurate and timely information while also managing workflow and maintaining high standards of service. Your work will directly impact the community by enhancing transparency and efficiency in the property registration system, a crucial element in fostering trust and stability within the local real estate market.
In this position, you will take charge of various responsibilities, from managing statistics and exception reports to overseeing the filing system of requests for information. Your expertise in client relations will ensure that community members feel supported and valued, as you will actively monitor client satisfaction and work on outreach programs that engage stakeholders. By implementing corrective measures and keeping procedures updated, you will play a key role in driving continuous improvement within the department.
About the Department
The Department of Justice and Constitutional Development is dedicated to the promotion and protection of justice in South Africa. With a mission to provide a fair and accessible justice system, the department’s work is vital in upholding the rights of citizens and ensuring the rule of law. By joining this department, you will become part of a team that is committed to making a meaningful difference in the lives of South Africans, contributing to a more equitable society.
What You’ll Do
- Manage deeds information and oversee workflow processes.
- Develop and maintain procedure manuals, ensuring they are up-to-date.
- Handle client relations services, including monitoring feedback and satisfaction.
- Manage the filing system for requests for information and maintain accurate records.
- Coordinate outreach programs and stakeholder engagement meetings.
- Quality assure reports and draft action plans to address any issues.
- Certify information and judicial copies, ensuring compliance with the necessary regulations.
- Conduct analysis and investigations of inquiries received from clients.
What You’ll Need
- A Grade 12 Certificate and a National Diploma in Law or related qualification.
- A minimum of 4 years’ experience at a junior management level in the deeds environment.
- In-depth knowledge of the Deeds Registries Act and relevant legislation.
- Proficiency in computer literacy and understanding of government systems.
- Strong client relations skills and familiarity with Batho Pele principles.
- Ability to analyze and report on performance management and public service regulations.
How to Apply
Applications can be submitted by hand delivery during office hours to: 113 Alexander Road, Qonce, 5600 Eastern Cape before the closing date as no late applications will be considered.
Requirements
Minimum requirements: Applicants must be in possession of a Grade 12 Certificate and National Diploma in Law / National Diploma Deeds Registration Law / Buris / B Proc / LLB or related equivalent qualification.4 years’ experience at junior management level in Deeds environment.
Through knowledge in the interpretation of Deeds Registries Act, Ordinances and other Acts.
Computer literacy.
Client Relations.
The Constitution.
Government decision making processes.
Internal performance evaluation and reporting.
Good governance and Batho Pele Principles.
Diversity Management.
Labour and Employment Legislation.
Public Service Regulations.
Government systems and structures.
The political landscape of South Africa.
Performance Management and Monitoring.
Public Service Transformation.
Public Finance Management Act.
Job Duties
Manage deeds information.Manage workload, workflow, processes and standards and implement corrective measures.
Manage statistics, exception reports and implement corrective measures.
Manage updating of procedure manuals.
Manage archiving of records.
Manage the filing system of requests for information.
Manage client relations services.
Monitor the complaint register and draft action plan.
Quality assure client satisfaction survey report and make recommendations.
Manage the implementation of outreach programmes, stakeholder engagement meetings.
Monitor implementation of action plan for public service month.
Verify Service Delivery Improvement Plan reports.
Manage correspondence and provide guidance to clients.
Analyse and investigate the enquiry received.
Provide and/or quality assure feedback to client and management.
Certify information/judicial copies/ section 212 / affidavit and sign register.
Manage subpoena register.
Manage Deeds Office Tracking System (DOTS).
Manage workload, workflow, processes and standards and implement corrective measures.
Manage statistics, exception reports and implement corrective measures.
Manage DRS/Deeds View profiles and implement corrective measures.
Manage the update of procedure manual.
