About the Role
The Department of Employment and Labour is seeking motivated individuals for the position of Assistant Director: Labour Centre Operations, with multiple locations available in KwaZulu-Natal including Durban, Newcastle, and Richards Bay. This role is vital to ensuring that the Unemployment Insurance Fund (UIF) services are effectively delivered to the community. By facilitating UI claims and coordinating essential services, you will play a crucial part in helping South Africans navigate their unemployment challenges, contributing to the well-being of families and individuals across the province.
Working in this capacity means you will be on the front lines of public service, where your efforts directly impact the lives of many. Whether you are processing claims or managing administrative functions, your role will ensure that those seeking assistance receive timely and effective support. This is an opportunity to be part of a team dedicated to promoting social security and enhancing the lives of citizens in Durban and surrounding areas.
About the Department
The Department of Employment and Labour is committed to creating a fair and equitable labour market in South Africa. Its mission involves protecting the rights of workers, promoting decent work, and enhancing employment opportunities. By working for this department, you will be contributing to the advancement of social justice and economic stability within the country. The work you do here is meaningful, as it supports the foundation of a thriving and resilient society.
What You’ll Do
- Facilitate the provision of Unemployment Insurance (UI) claims and services at Labour Centres.
- Coordinate the quality assurance of UI applications, registrations, and declarations, ensuring accuracy and compliance.
- Manage and supervise resources within the division to optimize operations.
- Provide excellent customer service to both walk-in and online clients.
- Address governance and risk management matters related to UI operations.
What You’ll Need
- An undergraduate qualification in Operations Management, Public Management, Business Administration, or a related field at NQF Level 6 or 7, as recognized by SAQA.
- A minimum of four years’ experience in an operational environment, with at least two years in a supervisory role.
- Knowledge of relevant legislation including Treasury Regulations, Public Service Act, and the Public Financial Management Act.
- Strong skills in communication, report writing, customer relations, and people management.
- A valid driver’s license is an advantage.
How to Apply
Please refer to the application instructions below.
Requirements
Undergraduate qualification in Operations Management or Research/ Public Management or Administration / Business Administration or Management / Administrative Management / Management / Financial Accounting / Finance at NQF Level 6 or 7 as recognized by SAQA.Driver’s Licence will be an advantage.
Four (4) years’ experience of which two (2) years must be functional experience in Operations environment and two (2) must be at supervisory level.
Knowledge: Treasury Regulations, Public Service Act (PSA), Public Service Relations (PSR), Basic Condition of Employment (BCEA), Public Financial Management Act (PFMA), Protection of Personal Information 61 Act (POPIA) Skills: Driving skills, Computer, Report Writing.
People Management, Time Management, Communication Management, Customer Relations, Supervisory Skills, Presentation Skills, Numeracy Skills, Analytical Skills.
Job Duties
Facilitate the provision of UI claims and process at a Labour Centre, Coordinate the quality assurance of UI applications, registration and declarations, and follow-up with clients.Facilitate the provision of UI services to walk-in and online customers.
Coordinate the administration of governance and risk matters for UI at Labour Centre.
Manage resources in the Division.
