Assistant Director: Business Processes – Pretoria – Department Of Public Service And Administration

About the Role

The Department of Public Service and Administration is seeking an Assistant Director: Business Processes in Pretoria. This vital role involves developing and maintaining essential business processes and procedures that directly impact the efficiency and effectiveness of public service delivery. Working in the heart of South Africa’s administrative capital, you will play a crucial part in enhancing operational practices that serve the community and improve the lives of citizens.

Your contributions will resonate within the public sector, as you engage with various stakeholders to ensure that business processes align with best practices and current operational standards. By fostering a culture of continuous improvement and knowledge sharing, you will help streamline processes that uphold the integrity and quality of services provided by the government. Your work will not only support the department’s mission but also empower your colleagues and enhance service delivery for the citizens of South Africa.

About the Department

The Department of Public Service and Administration is dedicated to promoting effective governance and improving service delivery across the public sector. It strives to ensure that government operations are transparent, accountable, and responsive to the needs of the community. Working within this department means being part of a team that values integrity and aims to create a better life for all South Africans through efficient public service.

What You’ll Do

• Develop and maintain business processes and procedures based on stakeholder feedback and best practices.
• Review and suggest enhancements to existing policies and operational practices.
• Align “how-to” guides and maintain e-learning platforms for staff training.
• Assist in process mapping and compile progress reports for management.
• Engage with stakeholders to facilitate workshops and awareness sessions.
• Conduct training on business processes and related tools for relevant stakeholders.
• Identify gaps and inefficiencies in processes and recommend improvement actions.
• Compile compliance reports and monitor adherence to policies and governance standards.

What You’ll Need

• A minimum of a Grade 12 certificate and a National Diploma (NQF level 6) or Bachelor’s degree (NQF level 7) in Business Administration, Public Administration, Business Analysis, Information Management, or Computer Science.
• At least 3 years of experience in a business process mapping and analysis environment.
• Knowledge of modelling applications and scenario testing techniques is essential.
• Certification in business process mapping or re-engineering is an added advantage.

How to Apply

All applications to be submitted online on the following link: https://erecruitment.dws.gov.za/