Assistant Director: Business Process Management – Bhisho – Department Of Public Service And Administration

About the Role

The Department of Public Service and Administration is seeking a dedicated Assistant Director: Business Process Management based in Bhisho. In this pivotal role, you will enhance business efficiency across the department, ensuring that internal systems and processes effectively support the delivery of public services to the community. Your contributions will not only streamline operations but also play a crucial role in facilitating initiatives that improve productivity and organizational effectiveness, ultimately impacting the lives of citizens throughout South Africa.

Working in Bhisho offers a unique opportunity to engage directly with the community and contribute to meaningful public service. As you assess and enhance the department’s functionalities, you will be at the forefront of driving change that promotes better service delivery. This is your chance to make a difference in a dynamic environment where your skills in business process management will be valued and utilized to their fullest potential.

About the Department

The Department of Public Service and Administration is committed to enhancing the efficiency and effectiveness of public service delivery in South Africa. With a mandate to establish frameworks and policies that promote good governance, the department plays a vital role in ensuring that governmental operations align with the needs of the citizens. Working here means being part of a team that prioritizes integrity, accountability, and responsiveness in public service, making it a meaningful place to contribute your expertise.

What You’ll Do

• Provide expert services to enhance business efficiency within the department.
• Facilitate and conduct initiatives focused on business process improvement.
• Assess the effectiveness and efficiency of internal systems in supporting service delivery objectives.
• Implement a productivity measurement framework to track and enhance departmental performance.
• Collaborate with stakeholders to identify areas for improvement and develop actionable strategies.

What You’ll Need

• National Senior Certificate and an undergraduate qualification (NQF level 6) in relevant fields such as Industrial Engineering or Management Services.
• A minimum of 3 to 5 years of supervisory experience in Organizational Development, Business Process Management, or Change Management.
• In-depth knowledge of applicable legislation, including the Public Finance Management Act and Public Service Act.
• Proficiency in using Visio for mapping business processes, along with strong analytical and problem-solving skills.
• Excellent communication abilities, including advanced report writing and presentation skills.
• A valid Code 08 (EB) driving license is essential.

How to Apply

Please submit your application before the closing date as late applications will not be considered.