About the Role
The Department of Public Service and Administration is seeking a dedicated and detail-oriented Assistant Director: Auxiliary and Telecommunication based in Pretoria. This vital role plays a crucial part in ensuring effective auxiliary support services that are essential to the smooth operation of both Head Office and regional offices. By focusing on cleaning and hygiene services as well as food aid functions, this position directly impacts the overall efficiency and quality of public service delivery in South Africa.
In this role, you will be responsible for supervising a team, ensuring compliance with Service Level Agreements (SLAs), and conducting inspections to uphold high standards of service. Your contributions will not only ensure that facilities are well-maintained but also enhance the overall experience of those who rely on these essential services. The work you do will help to create a cleaner, safer, and more efficient environment for both staff and the communities served.
About the Department
The Department of Public Service and Administration is committed to enhancing the quality of public service delivery in South Africa. With a mission to promote effective governance, the department focuses on providing resources and support that empower public servants to perform their duties efficiently. Working here means being part of a team that values integrity, excellence, and accountability, ultimately striving to improve the lives of South African citizens through dedicated public service.
What You’ll Do
- Provide comprehensive auxiliary support services focusing on cleaning, hygiene, and food aid functions.
- Oversee the effective delivery and coordination of auxiliary services across Head Office and regional offices.
- Manage and monitor Service Level Agreements (SLAs) to ensure compliance and optimal service delivery.
- Assist in planning, coordinating, and implementing auxiliary service projects.
- Conduct regular inspections of facilities and services to ensure adherence to required standards.
- Compile detailed inspection and compliance reports, highlighting findings and recommending corrective actions.
- Administer and support the management of contracts/SLAs, including performance tracking and reporting.
- Monitor the availability of cleaning personnel, equipment, and materials for efficient service delivery.
- Supervise and lead a team, managing performance, training, and development of staff.
- Address and resolve service-related complaints, implementing corrective measures as needed.
- Provide support on telecommunication services, coordinating installations and relocations of telephone lines.
What You’ll Need
- A National Diploma in Facilities Management, Property Management, Public Administration (NQF6), or a relevant qualification recognized by SAQA.
- A minimum of 3 years’ experience in Auxiliary and Telecommunication Services.
- Knowledge of administrative procedures, financial and project management, and HR practices.
- Ability to gather and analyze information effectively.
- Proficiency in contract management and computer literacy.
- Strong planning and organizing skills, with good communication and interpersonal relations abilities.
- Capacity to work independently and collaboratively within a team setting.
How to Apply
Please submit your application before the closing date as late applications will not be considered.
Requirements
National Diploma in Facilities Management, Property Management, Public Administration (NQF6) or relevant qualification as recognised by SAQA.A minimum of 3 years’ experience in Auxiliary and Telecommunication Services.
Knowledge of administrative procedures.
Financial and project management or related field.
Knowledge of HR practices.
Ability to gather and analyse information.
Contract management.
Computer literate.
Coordination and writing reports.
Planning and organising skills.
Good communication skills (written and verbal).
Good interpersonal relations skills.
Ability to work independently and in a team.
Job Duties
Provide comprehensive Auxiliary Support Services, with a primary focus on cleaning and hygiene services, food aid functions and related functions.Ensure the effective delivery and coordination of auxiliary services across Head Office and regional offices.
Support the management and monitoring of Service Level Agreements (SLAs) to ensure compliance and optimal service delivery.
Assist in the planning, coordination, and implementation of auxiliary service projects.
Conduct regular inspections of facilities and services to ensure adherence to required standards.
Compile detailed inspection and compliance reports, highlighting findings and recommending corrective 22 actions.
Administer and support the management of contracts/SLAs, including performance tracking and reporting.
Monitor and ensure the availability of cleaning personnel, equipment, and materials for efficient service delivery.
Supervise and lead a team, including performance management, training, and development of staff.
Ensure consistent cleaning service delivery at all regional offices, including addressing service gaps.
Manage and resolve service-related complaints and implement corrective and preventative measures.
Provide support on telecommunication services, including coordination of installations and relocations of telephone lines.
Facilitate the maintenance, repair, and replacement of faulty or obsolete telephone equipment.
Conduct awareness and compliance campaigns related to auxiliary and telecommunication services.
