Assistant Director: Applications Counter – Johannesburg And Tshwane – Department Of Transport

About the Role

The Department of Transport is seeking a skilled Assistant Director for the Applications Counter, located in the bustling cities of Johannesburg and Tshwane. This pivotal role plays a central part in enhancing public transport services by ensuring that applications for operating licenses from public transport operators are processed efficiently and accurately. This position not only supports the transportation needs of the community but also contributes significantly to the overall management of public service operations, ensuring compliance with legislation and fostering a well-functioning transport ecosystem.

In this role, you will have the opportunity to work closely with various stakeholders, including public transport operators and other government institutions. Your contributions will directly impact the accessibility and reliability of public transport, making a difference in the daily lives of commuters in the region. With a strong emphasis on customer relations and stakeholder engagement, this position is vital for maintaining the integrity and efficiency of South Africa’s public transport system.

About the Department

The Department of Transport is dedicated to promoting safe, efficient, and integrated transport systems across South Africa. Its mission encompasses regulating and overseeing public transport operations to ensure that they meet the needs of the community while adhering to relevant legislation. By joining this department, you will be part of a dynamic team committed to improving public service delivery and enhancing the mobility of citizens throughout the country.

What You’ll Do

• Monitor the receipt of applications for operating licenses from public transport operators in the region.
• Ensure all submitted applications have the required supporting documentation and are accurately captured.
• Provide information related to the operating licensing cycle to stakeholders and public transport operators.
• Manage the verification process for submitted applications and escalate any suspected fraudulent documentation.
• Maintain records of all verified documentation and ensure compliance with legislative frameworks.
• Liaise with public transport operators, commuters, and other government agencies to facilitate communication and compliance.
• Participate in the development and review of policies and standard operating procedures in response to regulatory changes.
• Supervise staff performance, providing coaching and mentoring to enhance productivity and service delivery.
• Implement effective human resource management practices within the component to support staff development.

What You’ll Need

• National Diploma (NQF level 6) or Bachelor’s Degree (NQF level 7) in Transportation Management, Licensing, Law, Transport Economics, Public Management, or Administration Management.
• 3-5 years of experience in the public transport licensing or public transport environment, with at least 2 years in a supervisory role.
• Knowledge of GPG and GPDRT policies and procedures, and relevant legislation, including the NLTA and PFMA.
• Strong understanding of customer expectations and service level agreements.
• Proven competency in customer relations, stakeholder relationship management, and financial management.
• Proficient in computer utilization and business performance management.

How to Apply

Please submit your application before the closing date, as late applications will not be considered.