Administrative Officer: Issuing And Collections Counter – Johannesburg – Department Of Transport

About the Role

The Department of Transport is seeking an Administrative Officer for the Issuing and Collections Counter based in Johannesburg. This vital role ensures that all applications related to public transport are processed efficiently and accurately, contributing to the smooth operation of transport services in the community. By verifying and managing applications for operating licenses, the successful candidate will play a crucial part in enhancing the public transport system, ensuring that citizens have access to reliable and safe transportation options.

This position is not just about administrative tasks; it’s about being part of a larger mission to improve public service delivery in South Africa. The Administrative Officer will work closely with applicants, providing them with support and feedback throughout the application process, thereby ensuring transparency and accountability in the transportation sector. The opportunity to make a tangible difference in people’s lives while working in a dynamic environment makes this role particularly rewarding.

About the Department

The Department of Transport is dedicated to creating a safe, efficient, and accessible transportation system for all South Africans. With a mandate to oversee the country’s transport infrastructure, the department plays a pivotal role in enhancing mobility and connectivity across various regions. Working here means being part of a committed team that strives to improve public services and positively impacts the daily lives of citizens.

The department is at the forefront of implementing policies and regulations that align with national transport objectives, ensuring that public transport systems meet the needs of all users. Employees here are empowered to contribute to significant projects and initiatives, making it a meaningful place to build a career in public service.

What You’ll Do

• Account for all applications received from processing and cashier streams
• Verify the completeness and accuracy of submitted documents
• Ensure that all application forms are filled properly and check applicant data validity
• Track processed applications and print operating licenses
• Validate printed operating licenses and manage permit issuance
• Log calls with the National Land Transport Information System (NLTIS)
• Provide feedback to applicants regarding their application status through SMS notifications
• Consolidate monthly portfolios of evidence for permits and operating licenses
• Maintain accurate records of collected operating licenses and related documents
• Compile relevant reports for the unit and manage human resources effectively

What You’ll Need

• NQF level 6/7 qualification in Public Management, Public Administration, or related fields
• 1-2 years’ experience in the public transport management environment
• Knowledge of GPDRT policies and procedures, as well as relevant legislation such as the NLTA
• Understanding of customer expectations and service level agreements (SLAs)
• Skills in customer management, problem-solving, and analytical thinking
• Strong negotiation and communication abilities
• Initiative and awareness of diversity in the workplace

How to Apply

Please submit your application before the closing date as late applications will not be considered.