Administrative Officer: Complaints Registration – Pretoria – National Prosecuting Authority

About the Role

The National Prosecuting Authority (NPA) is seeking a dedicated Administrative Officer for the Complaints Registration department, based in Pretoria at the Head Office. This vital position plays a crucial role in ensuring the effective handling of complaints received by the NPA. By managing the complaints registration process, you will contribute significantly to maintaining accountability and improving the public service experience for all citizens. This role is not just about administrative tasks; it’s about making a tangible difference in how complaints are addressed and resolved within the justice system.

As the Administrative Officer, you will engage daily with various stakeholders, ensuring that complaints are meticulously scanned, captured, and allocated to relevant business units. Your efforts will directly impact the NPA’s mission to uphold justice and integrity within South Africa’s public service. This position offers a unique opportunity to work in a dynamic environment, contributing to the ethical standards and operational improvements of the NPA.

About the Department

The National Prosecuting Authority (NPA) is entrusted with the critical mandate of ensuring the fair and effective prosecution of crime in South Africa. The NPA plays a pivotal role in upholding the rule of law and promoting justice, ensuring that communities feel safe and supported. By working at the NPA, you are contributing to a mission that fosters public trust in the legal system, making your work meaningful and impactful.

The department is committed to transparency, accountability, and continuous improvement in its operations. Joining the NPA means becoming part of a team that values integrity and strives for excellence in public service. Your contributions will help enhance the efficiency of handling complaints and improve the overall quality of service that citizens receive.

What You’ll Do

• Manage the effective scanning of internal and external complaints received by the NPA
• Compile and provide reports on complaints for management review
• Capture complaints on the database with accuracy
• Allocate complaints to the relevant business units for further action
• Categorize alerts according to established criteria
• Track complaints through various business units and provide feedback on progress
• Support the Service Inspection and Improvements Division with administrative tasks
• Compile monthly, quarterly, and annual reports detailing complaints and outcomes
• Maintain registers and update statistical records related to complaints

What You’ll Need

• A three (3) year Diploma (NQF 6) in policing, Forensic Investigation, Internal Auditing, or Criminology
• A minimum of two (2) years of relevant experience in handling complaints
• Strong knowledge of case management and data management processes
• Excellent general administration skills and computer literacy (MS Word, Excel, Outlook, and PowerPoint)
• Strong written and verbal communication skills, with a focus on research and interpersonal skills
• Demonstrated ability to act independently and professionally, with a strong sense of accountability
• A valid driver’s license and willingness to travel frequently

How to Apply

Please refer to the application instructions below.