Administration Clerk: Finance/admin – Cape Town – Department Of Health

About the Role

The Department of Health is seeking a dedicated and detail-oriented Administration Clerk: Finance/Admin based at the Head Office in Cape Town, specifically within the Stikland Hospital’s Revenue Administration office. This pivotal role is essential in ensuring the smooth billing processes for various facilities, enhancing the quality of healthcare services provided to the community. By assisting with billing account backlogs, raising invoices, and managing medical aid claims, you will contribute directly to the effective functioning of healthcare operations in the Western Cape.

In this role, you will be at the forefront of financial administration, communicating with stakeholders including debtors and medical aids to resolve queries and manage outstanding balances. Your efforts will not only help streamline the revenue management process but will also play a vital part in supporting healthcare facilities in meeting their financial obligations. This position is ideal for individuals seeking to make a difference in public service while developing their administrative skills in a rewarding environment.

About the Department

The Department of Health is committed to providing accessible, high-quality healthcare services to all South Africans. It is responsible for the planning, implementation, and management of health programs, policies, and services within the province. Working within this department offers a unique opportunity to contribute to the health and well-being of communities, ensuring that every individual has access to the necessary medical care and resources.

What You’ll Do

• Assist various healthcare facilities with the billing of account backlogs and invoicing processes.
• Raise and release invoices in accordance with the Uniformed Patient Fee Schedule (UPFS) billing procedures.
• Provide support to facilities’ fees departments by generating relevant reports for outstanding patient accounts.
• Manage submissions of Electronic Data Interchange (EDI) claims, including handling rejections and resubmissions.
• Liaise with debtors, medical aids, and other stakeholders to address queries related to outstanding balances and claims.
• Ensure timely submission of invoices to State Departments and assist hospitals in resolving billing backlogs.
• Support the clean-up of outstanding medical aid balances through thorough investigation and follow-up.

What You’ll Need

• Minimum educational qualification: Senior Certificate (or equivalent) with Mathematics and/or Accounting as a passed subject.
• Relevant experience in a hospital patient fees or health-related claims environment.
• Familiarity with medical aid/scheme claims processes.
• Proficient in Health Information Systems (HIS) and Accounts Receivable Systems.
• Valid Code B/EB driver’s license (candidates with a valid Learner’s License may apply).
• Willingness to travel and spend extended periods away from the office.
• Strong computer literacy in Microsoft Office applications, especially Word and Excel.

How to Apply

Please refer to the application instructions below.