Telkom Operator – Mitchells Plain – Department Of Health

About the Role

The Department of Health is seeking a dedicated Telkom Operator to join the team at Mitchells Plain District Hospital. This role plays a crucial part in ensuring effective communication within the hospital, allowing staff to provide exceptional care to patients in the community. As a Telkom Operator, you will be the voice of the hospital, managing the switchboard and facilitating seamless communication among healthcare professionals and departments. Your work will directly contribute to the operational efficiency and overall patient experience at this vital healthcare facility in Cape Town.

As a Telkom Operator, you will be stationed at a key location in Mitchells Plain, where your responsibility will include managing incoming and outgoing calls, ensuring that communication lines remain open and efficient. This role matters significantly to the community, as it supports the hospital staff in delivering high-quality healthcare services. By maintaining the telecommunication equipment and ensuring everything operates smoothly, you will help create an environment where healthcare professionals can focus on what they do best—caring for patients.

About the Department

The Department of Health is committed to providing high-quality healthcare services to all South Africans. It works tirelessly to ensure that hospitals and clinics are equipped with the necessary tools and personnel to deliver essential medical services. By joining this department, you will be part of a mission that aims to enhance the health and well-being of communities across the country, making a tangible difference in people’s lives.

Working within the Department of Health means being part of a team that values compassion, integrity, and excellence. This department is dedicated to fostering a supportive environment where employees can thrive and contribute to the greater good of society. Your role as a Telkom Operator will be instrumental in achieving these goals, ensuring that communication flows smoothly and efficiently within the healthcare system.

What You’ll Do

• Manage the switchboard and page staff over the intercom system.
• Handle incoming and outgoing calls with efficiency and professionalism.
• Answer telephonic queries and deliver messages accurately.
• Maintain and troubleshoot telecommunication equipment, reporting faults as necessary.
• Keep the internal telephone directory updated and accurate.
• Provide feedback regarding the operational running of the switchboard component.
• Support the supervisor by adhering to the Code of Conduct for the Public Service.
• Monitor telephone accounts and maintain records of calls made.

What You’ll Need

• A General Education and Training Certificate (GETC) or Grade 9 (Std. 7).
• Experience operating a high-volume switchboard and messaging system.
• Physical ability to hear and speak clearly.
• Availability to work shifts, including nights, weekends, and public holidays.
• Strong computer literacy in Microsoft Word, Excel, and Outlook.
• Excellent listening skills and telephone etiquette.

How to Apply

Applications are submitted online via www.westerncape.gov.za/health-jobs (click “online applications”).