Telecom Operator – Gqeberha – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is seeking a dedicated Telecom Operator to join their team at the Gqeberha Labour Centre in the Eastern Cape. This role is significant in ensuring the smooth functioning of telephonic communications, which is vital for assisting the various functions of the department. By providing effective and efficient telephonic services, you will play a crucial role in enhancing the accessibility of employment services to the community, thereby contributing to the upliftment of job seekers in South Africa.

Working in the heart of Gqeberha, you will be part of a dynamic environment where your contributions directly impact the lives of citizens seeking employment assistance. This position not only demands technical skills but also a genuine commitment to public service and the well-being of the community.

About the Department

The Department of Employment and Labour is dedicated to promoting fair labour practices and creating employment opportunities for all South Africans. With a mandate to ensure compliance with labour legislation and uphold the rights of workers, the department plays a crucial role in fostering a balanced and equitable work environment. Joining this department means being part of a mission that values the dignity of every worker and strives to enhance their livelihoods through effective public services.

What You’ll Do

• Provide outstanding telephonic support to the department’s functions and services
• Assist with inquiries and direct calls to appropriate personnel
• Maintain a professional and courteous telephone etiquette at all times
• Collaborate with team members to improve service delivery
• Support the implementation of departmental policies and procedures

What You’ll Need

• Grade 12 / National Senior Certificate
• A valid driver’s licence is an added advantage
• Understanding of departmental policies, procedures, and guidelines
• Knowledge of Labour Legislation and the Employment Services Act
• Strong computer literacy skills
• Excellent communication and interpersonal skills
• Problem-solving abilities and good listening skills
• Proficient telephone etiquette and interviewing skills
• Ability to interpret legislation effectively

How to Apply

Please refer to the application instructions below.