About the Role
The Department of Social Development is seeking a Senior Information Technology Technician to join its dynamic team based at the Head Office in Polokwane. This pivotal role serves the community by ensuring that the technological backbone of the department is robust and reliable, directly impacting the efficiency of services provided to the public. As a Senior IT Technician, you will play a crucial role in supporting end-users with their hardware and software needs, maintaining network infrastructure, and ensuring the integrity of ICT systems.
Your contributions will not only enhance the operational capabilities of the department but will also ensure that vital services to the citizens of Limpopo are delivered seamlessly. By keeping systems up and running, you will help empower your colleagues to focus on their mission of promoting social development and improving the quality of life for all South Africans.
About the Department
The Department of Social Development is tasked with the creation and implementation of policies and programs that foster social welfare and community development across South Africa. With a mission to provide comprehensive support to vulnerable populations, the department plays a vital role in promoting social justice, equality, and human rights. Working within this department means being part of a dedicated team that strives to make a meaningful difference in the lives of individuals and communities.
What You’ll Do
- Provide daily technical support to end-users for hardware, software, and network issues.
- Install, configure, and maintain servers, desktops, laptops, printers, and other peripheral devices.
- Support and maintain network infrastructure, including switches, routers, Wi-Fi, and structured cabling.
- Manage user accounts and permissions through Active Directory and Microsoft 365.
- Monitor and support ICT systems, servers, endpoint protection, and backup solutions.
- Conduct routine system maintenance and apply necessary updates and patches.
- Assist in implementing ICT projects, infrastructure upgrades, and departmental initiatives.
- Troubleshoot network issues to minimize downtime and ensure optimal performance.
- Perform data backups and support disaster recovery efforts.
- Implement network security controls to protect departmental data and resources.
What You’ll Need
- Grade 12 and a relevant qualification at NQF 6 in Computer Science, Information Technology, or an equivalent field recognized by SAQA.
- A minimum of 2-3 years’ experience in a similar role.
- Valid motor vehicle driver’s license (unless exempt due to disability).
- Strong knowledge of Microsoft Windows desktop and server environments, including Microsoft 365.
- Familiarity with network infrastructure elements such as LAN/WAN, TCP/IP, routing, and switching.
- Experience with Active Directory and user account administration.
- Skills in troubleshooting hardware and software installations.
- Understanding of cybersecurity best practices and IT service management.
- Strong problem-solving, analytical, and communication skills.
- Ability to work both independently and collaboratively within a team.
How to Apply
Please submit your application before the closing date as late applications will not be considered.
Requirements
Grade 12 plus an appropriate qualification at NQF 6 in Computer Science / Information Technology or equivalent qualification in the field or area as recognised by SAQA.A minimum of 2-3 years’ relevant experience.
Valid motor vehicle driver’s licence (with the exception of persons with disabilities).
Knowledge And Skills: Good knowledge of Microsoft Windows desktop and server environments, including Microsoft 365.
Knowledge of network infrastructure: LAN/WAN, TCP/IP, routing, switching and Wi-Fi.
Knowledge of Active Directory, user account administration and Group Policy.
Hardware and software installation, configuration and troubleshooting skills.
Knowledge of cybersecurity best practices and IT service management.
Strong problem- solving, analytical, communication and customer-service skills.
Ability to work independently and effectively within a team.
Strong diagnostic troubleshooting, excellent communication, and collaboration skills are required.
Job Duties
Provide day-to-day technical support to end users on hardware, software, and network-related incidents.Install, configure, maintain and troubleshoot servers, desktops, laptops, printers and peripheral devices.
Support and maintain network infrastructure, including switches, routers, Wi-Fi, and structured cabling.
Administer user accounts, permissions and access on Active Directory and Microsoft 365 tenant.
Support and monitor ICT systems, servers, endpoint protection and backup solutions.
Conduct routine system maintenance and apply approved updates and patches.
Assist with the implementation of ICT projects, infrastructure upgrades, and departmental initiatives.
Monitor LAN performance and availability, troubleshoot network issues, and implement corrective actions to minimize downtime and ensure optimal network performance.
Perform data backups and system disaster recovery.
Implement and enforce network security controls, including VLAN configuration, access control lists, and segmentation to protect departmental data and resources.
