Senior Information Communication Technology (ict) – Pretoria – Department Of Information And Communication Technology

About the Role

The Department of Information and Communication Technology is seeking a Senior Information Communication Technology (ICT) professional to join its dedicated team in Pretoria, Gauteng. This pivotal role serves as the first line of support for Information Technology (IT) needs across the department, ensuring that all end-users experience seamless access to essential services. By providing immediate assistance and problem resolution for various hardware and software issues, you will play a crucial role in maintaining operational efficiency within the public service sector.

Your contributions will have a direct impact on the quality of service delivery to the community, enhancing the overall IT experience for colleagues and stakeholders alike. As part of a highly collaborative environment, you will engage with both technical and non-technical staff, making your role integral in bridging communication and ensuring that everyone can leverage technology effectively.

About the Department

The Department of Information and Communication Technology is dedicated to facilitating efficient and effective IT solutions that empower public service delivery across South Africa. With a commitment to innovation and excellence, the department aims to enhance the technological capabilities of government operations. Working here means being part of a mission that prioritizes service, collaboration, and continuous improvement in the use of technology to support the nation’s needs.

What You’ll Do

• Provide 1st line IT support for desktop computers, laptops, iPads, and cell phones.
• Respond to incoming calls and emails regarding IT-related incidents logged in the ITSM system.
• Diagnose and resolve hardware and software incidents, including operating systems and applications.
• Assist users with IT-related incidents, ensuring timely and efficient service restoration.
• Maintain accurate records of requests using the IT service desk system.
• Troubleshoot hardware, software, and network issues, and install new IT equipment as necessary.
• Follow defined processes for incident resolution and escalate issues to other support teams when needed.
• Monitor and report on the health of Local Area Network (LAN) and hardware systems.
• Ensure a high level of customer service, treating all users with respect and efficiency.

What You’ll Need

• A Grade 12 Certificate and a National Diploma in Computer Science, Information Technology, or a related qualification.
• A minimum of 2 years’ experience in an IT service support environment focused on hardware and software.
• Sound understanding of Microsoft Active Directory, DNS, and DHCP.
• Familiarity with ITIL practices and service desk systems such as ITSM Remedy or Service Desk Plus.
• Proficiency in Microsoft Windows 7, 10, and 11, as well as Microsoft Office applications.
• Excellent verbal and written communication skills, with the ability to engage with diverse audiences.
• Strong problem-solving skills and the ability to work under tight deadlines.

How to Apply

Applications can be submitted by hand delivered during office hours to: 600 Lilian Ngoyi Street (formerly known as Van der Walt Street), Berea Park, Pretoria, 0002 or by email to [email protected]