Internship: Declarations And Call Centre Services – Pretoria – Unemployment Insurance Fund

About the Role

The Unemployment Insurance Fund is excited to offer a valuable internship opportunity in Pretoria for individuals looking to make a meaningful impact in public service. As an intern in the Declarations and Call Centre Services unit, you will play a vital role in supporting both inbound and outbound call services, ensuring that the community receives the assistance they need. This position is designed for those who are passionate about customer service and eager to gain experience in a government environment that prioritizes citizen support and engagement.

Located in the heart of Pretoria, this internship is not just a stepping stone in your career; it’s a chance to contribute to the essential services that safeguard the welfare of South African citizens. You will be part of a team that values the principles of Batho Pele, which emphasizes putting the people first in all government initiatives. Your contributions will directly enhance the experience of individuals accessing unemployment benefits and services, making a difference in their lives and reinforcing the importance of public service.

About the Department

The Unemployment Insurance Fund (UIF) is dedicated to providing support to South Africans during times of unemployment. Its mission is to ensure that workers who lose their jobs receive the benefits they deserve while promoting a culture of compliance among employers. By working at the UIF, you will be part of a team that is committed to upholding the rights of workers and fostering a workforce that contributes to the economy.

The department is essential in facilitating economic stability and social welfare in South Africa. It operates with transparency and efficiency, ensuring that the citizens’ needs are met with respect and professionalism. Joining this team means becoming part of a mission that has a direct and positive impact on the lives of many.

What You’ll Do

• Assist in managing inbound and outbound call services effectively.
• Support helpdesk operations to provide timely and accurate assistance to clients.
• Contribute to the maintenance and updating of the employer database.
• Communicate efficiently with clients, ensuring their inquiries are addressed professionally.
• Collaborate with team members to enhance service delivery standards.

What You’ll Need

• An undergraduate qualification in Contact Centre Management, Business Management, Business Administration, Administration Management, Public Administration, or Financial Management at NQF Level 6 as recognized by SAQA.
• No prior work experience is necessary, but you must have never participated in any internship programme in the public or private sector.
• Knowledge of the Unemployment Insurance Act and Regulations, as well as the Unemployment Insurance Contribution Act.
• Familiarity with Batho Pele Principles and Call Centre Operating Systems is beneficial.
• Strong computer literacy and excellent verbal and written communication skills.
• Good listening abilities and interpersonal skills, with a focus on customer service and telephone etiquette.

How to Apply

Please refer to the application instructions below.