About the Role
The Department Of Information and Communication Technology is seeking a dedicated Information Technology Technician to join their team in Mbombela. This critical role involves providing essential IT support to ensure that the department’s operations run smoothly. By managing calls logged on the call management systems and offering end-user support for hardware, software, and network connectivity, you will play a vital part in enhancing the public service experience for all community members.
In this role, you will be at the forefront of technology implementation and maintenance, ensuring that all IT policies and standards are adhered to. Your contributions will not only support internal teams but will ultimately improve the efficiency of services provided to the public, making a positive impact on the lives of South Africans in Mpumalanga and beyond.
About the Department
The Department Of Information and Communication Technology is committed to driving technological advancement in South Africa. Its mission is to ensure effective communication and information dissemination across all government platforms. Working here means being part of a team that values innovation and aims to enhance public service through reliable technology solutions.
The department plays a crucial role in developing and maintaining the IT infrastructure necessary for effective governance and public administration. By joining this department, you will contribute to initiatives that improve the lives of citizens, making access to information and services more efficient and effective.
What You’ll Do
- Manage and respond to calls logged on the call management system.
- Provide end-user support for hardware, software, and network connectivity.
- Enforce and uphold all IT policies, norms, and standards.
- Conduct quality control for the Local Area Network (LAN).
- Install, maintain, and upgrade computer hardware and software.
- Provide internet and email client services to users.
- Ensure antivirus software and operating systems are up to date.
- Initiate and coordinate change control procedures.
- Assist in the training and development of end-user computer skills.
- Perform routine backups for all available servers.
- Compile monthly performance reports and maintain documentation.
- Be available for overtime and standby duties as needed.
What You’ll Need
- Relevant NQF level 6 qualification in Information Technology.
- At least three years of appropriate experience in IT.
- Valid unexpired driver’s license.
- Certification as a Microsoft Certified Engineer, Microsoft Certified Solutions Associate (MCSA), or Microsoft Certified Solutions Expert (MCSE).
- A+ and Network+ certifications are required.
- Knowledge of Windows operating systems (7, 8, 10), MS Office, and antivirus software.
- Familiarity with transversal systems such as PERSAL, SAP, and LOGIS is advantageous.
- Willingness to travel to various remote sites and offices.
- Strong customer service and interpersonal skills.
- Good communication skills, both verbal and written.
- Ability to work under pressure and manage multiple tasks.
How to Apply
Please submit your application before the closing date as late applications will not be considered.
Requirements
A relevant NQF level 6 qualification in Information Technology.Three (3) years appropriate experience in Information Technology.
The disclosure of a valid unexpired driver’s license.
Certification in the following Certified Microsoft Engineer, Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE).
A+ and Network+ certification is required.
Knowledge of Windows 7; Windows 8; Window 10; MS Office 2010, 2013 and Office 365; Symantec Ant-virus; Microsoft MS; Transversal systems (PERSAL, SAP and LOGIS) and ITIL will serve as an advantage.
Willingness to travel to various remote sites and offices Competences: An in-depth knowledge of client server IT environment.
Leadership qualities as well as strong customer service and interpersonal skills.
Good computer knowledge and skills (Ms Word, Excel and PowerPoint).
Ability to work under pressure.
Good communication skills both verbal and written.
Exposure to different business application platforms.
Job Duties
Manage calls logged on the call management systems.Provision of end-user support with regards to hardware, software and network connectivity.
Ensure that all IT policies, norms and standards are enforced.
Perform quality control for the Local Area Network (LAN).
Perform installation, maintenance and upgrading of computer hardware and software as second fault-finding identification.
Install and upgrade software applications not performed by resources from the outsourced partner.
Provide and maintain internet and e- mail client services.
Ensure that antivirus software signature and operating systems patches are up to date.
Initiate and co-ordinate the change control procedures.
Provide technical input for training and development of computer end-user skills.
Perform routine back-ups for all the available servers.
Compile monthly performance reports.
The appointees will be expected to perform overtime and standby duties when necessary.
