About the Role
The Office of the Chief Registrar of Deeds is seeking an experienced ICT Technical Manager to join its dynamic team in Pretoria, Gauteng. This role is pivotal in managing ICT service operations, ensuring that public services are delivered efficiently and effectively to the community. As a key player in the public service sector, you will oversee daily operations related to production applications, databases, infrastructure, and end-user support, directly impacting the quality of service provided to South Africans.
Your expertise will contribute to maintaining the technical resilience of critical ICT services that support the operations of the Deeds Registration environment. By ensuring seamless ICT service management, you will play a crucial role in safeguarding vital information and promoting transparency in land registration, which is essential for property rights and economic development in the region.
About the Department
The Office of the Chief Registrar of Deeds is committed to upholding the integrity of the land registration system in South Africa. This department is responsible for facilitating the registration of land transactions, ensuring that all property ownership is accurately recorded and accessible to the public. Working here means being part of an essential mission that supports property rights, economic growth, and social stability within the country.
Joining this department provides an opportunity to engage with various stakeholders, implement innovative ICT solutions, and contribute to the transformation of public service delivery through effective technological management.
What You’ll Do
- Manage ICT service operations and lead the daily operations of production applications and infrastructure.
- Establish and maintain integrated operational rhythms for service health checks and reviews.
- Coordinate responses to major incidents and ensure effective communication during high-impact outages.
- Monitor and assure service availability, performance, and resilience of critical ICT services.
- Oversee incident, problem, and service request management to ensure timely resolution.
- Implement IT service management practices aligned with departmental policies and standards.
- Drive continuous improvement initiatives based on service data and user feedback.
- Manage change, release, and deployment processes for production environments.
- Ensure compliance with ICT security requirements and manage operational risks effectively.
What You’ll Need
- Grade 12 Certificate and a National Diploma (NQF Level 6) in Computer Science or a related field.
- Professional certification in ICT operations and service management (e.g., ITIL®, Microsoft Azure, AWS).
- A minimum of three years of junior management experience in a high-availability IT operations environment.
- Strong knowledge of ICT governance, service management principles, and operational risk management.
- Excellent analytical skills and the ability to engage effectively with stakeholders.
- A valid driver’s licence and a willingness to travel as required for the role.
How to Apply
Please refer to the application instructions below.
Requirements
Minimum requirements: Applicants must be in possession of a Grade 12 Certificate and a National Diploma (NQF Level 6) in Computer Science, Information Systems, Information Technology, Software Engineering or a relevant equivalent qualification.A recognised ICT operations and technical service management professional certification such as ITIL®, COBIT®, PMP®, PRINCE2®, Microsoft Azure, AWS, Oracle, Cisco, VMware, Red Hat, CISSP®, CCSP®, ISO 27001, ISO 22301, or equivalent.
At least three (3) years junior management in, multi-site or high-availability IT operations environment.
Job- related knowledge: Infrastructure or platform support.
Service management.
Incident and problem management.
Change and release control.
Supporting government, regulated, land-registry, financial, records-management or other mission-critical services.
ICT operations and service management principles, including incident, request, problem, change, release, configuration, availability, capacity, continuity, service-level and knowledge management.
ICT governance, internal control, risk management, audit evidence and records management.
Enterprise infrastructure concepts covering networks, servers, virtualisation, storage, databases, middleware, cloud / hybrid services, monitoring and automation.
Systems development and operational acceptance across the system lifecycle, including testing, deployment, rollback and early- life support.
Cybersecurity operations, identity and access control, vulnerability and patch management, logging, backup, recovery and incident escalation.
Supplier, contract, licence, asset and financial management within the public- sector control environment.
Applicable public-service legislation, policies and governance requirements, including the PFMA, public procurement prescripts, information protection, records management, and occupational health and safety requirements.
The Deeds Registration business environment, eDRS, core Deeds systems and national registry service dependencies, or the ability to acquire this knowledge rapidly.
Job-related skills: Business continuity/disaster recovery.
Operational risk and management reporting.
Operational leadership, prioritisation and command during service disruption.
Analytical thinking, systems thinking, root-cause analysis and risk-based decision-making.
Service performance measurement, dashboarding, trend analysis and evidence-based reporting.
Stakeholder engagement, facilitation, negotiation, conflict resolution and executive communication.
Project, programme, change, release and vendor coordination.
Policy, standard, SOP, runbook and technical-report writing.
People management, coaching, performance management and multidisciplinary team leadership.
Financial, contract and procurement oversight within delegated authority.
High levels of integrity, judgement, accountability and attention to detail.
Willingness to travel and to participate in planned architecture reviews or production-readiness 66 activities when required.
Valid driver's licence as travel forms an inherent requirement of the post.
Job Duties
Manage ICT service operations and operational command.Lead daily operations for production applications, databases, infrastructure, networks, hosting, end-user support and service-desk interfaces within the post’s mandate.
Establish an integrated operational rhythm covering service health checks, shift or duty handovers where applicable, event monitoring, daily exceptions, weekly service reviews and monthly management reporting.
Coordinate response to major incidents and high-impact outages, ensure timely business communication, executive escalation, technical recovery and documented post-incident review.
Ensure incidents, service requests and operational exceptions are logged, prioritised, assigned, resolved and closed against approved service targets and escalation paths.
Maintain clear operational ownership, support models, contact matrices and runbooks for all critical services.
Assure service availability, performance, capacity and technical resilience.
Monitor end-to-end availability and performance of critical services and identify trends, constraints, single points of failure and emerging risks before they affect service delivery.
Manage capacity and demand planning for compute, storage, databases, middleware, connectivity and other operational platforms, aligned with business growth and digital transformation roadmaps.
Coordinate preventative maintenance, patching, upgrades, health checks and lifecycle interventions through approved maintenance windows and change controls.
Maintain accurate baseline information on supported environments, dependencies, configurations, warranties, licences and technical obsolescence.
Drive remedial plans for legacy, unsupported or unstable technology and escalate investment or procurement decisions with evidence-based motivation.
Manage incident, problem, request and continual service improvement practices.
Implement fit-for-purpose IT service management practices for incident, request, problem, knowledge and service- level management, aligned with approved departmental policy and standards.
Lead root-cause analysis for recurring and severe incidents; assign corrective and preventative actions; track implementation; and verify sustained control effectiveness.
Maintain a prioritised continual-improvement register based on service data, audit findings, user feedback, risk assessments and technology trends.
Develop service dashboards showing availability, responsiveness, backlog, recurring incidents, recovery performance, user-impact trends and improvement actions.
Promote proactive support, knowledge reuse, automation, standardisation and measurable reduction of avoidable incidents.
Control change, release, deployment and configuration across production environments.
Coordinate the end-to-end operational release and deployment process, including readiness assessment, scheduling, approvals, testing evidence, implementation, validation, back-out planning and early-life support.
Ensure production changes are authorised, segregated from development activities, traceable and supported by complete technical, security, business and operational documentation.
Coordinate build, test, staging and production environment teams and ensure release acceptance criteria and business sign- off are obtained before deployment.
Maintain configuration and release records sufficient to support auditability, troubleshooting, service restoration and asset accountability.
Review change outcomes, failed changes and emergency changes and ensure lessons are converted into strengthened controls.
Oversee service continuity, backup, recovery, security operations and operational risk.
Coordinate operational implementation of ICT security requirements, including access control, vulnerability remediation, security patching, privileged access oversight, log monitoring and incident escalation, in collaboration with designated security functions.
Ensure backup schedules, restore testing, disaster recovery plans, recovery procedures and continuity dependencies are current, tested, evidenced and aligned with approved recovery objectives.
Maintain and monitor an ICT operational risk register, control action plans and treatment measures for services within the post’s scope.
Ensure operational data, systems and infrastructure are protected for confidentiality, integrity, availability, authenticity and accountability.
Escalate material risks, control failures and non-compliance promptly and track corrective and preventative actions to verified closure.
