Deputy Director: Service Delivery Improvement – Pretoria – Department Of Public Service And Administration

About the Role

The Department of Public Service and Administration is seeking a dynamic and dedicated individual for the role of Deputy Director: Service Delivery Improvement in Pretoria, Gauteng. This position is pivotal in shaping the framework through which the department enhances its service delivery capabilities. By coordinating the development of a comprehensive service delivery model, the successful candidate will contribute to meaningful improvements that directly impact the lives of South Africans, fostering a culture of excellence and responsiveness in public service.

In this role, you will be at the forefront of change management initiatives, ensuring that the department not only meets but exceeds the expectations of the communities it serves. Your efforts will play a crucial part in driving the Batho Pele principles, which emphasize putting people first. Working in Pretoria, you will collaborate with various branches and stakeholders to streamline processes and facilitate a service excellence culture that benefits the public.

About the Department

The Department of Public Service and Administration is committed to enhancing the quality of public service delivery across South Africa. Its mission is to promote effective governance, ensuring that government services meet the needs of all citizens. By fostering a culture of accountability and professionalism, the department aims to build trust and confidence in public institutions, making it a meaningful and rewarding place to work.

What You’ll Do

• Coordinate the development of a service delivery model and template for the department.
• Facilitate change management interventions and respond to related requests.
• Advise on the appointment of external change management specialists.
• Oversee the development and review of Service Delivery Improvement Plans (SDIPs) and compile reports on their implementation.
• Manage the coordination of service excellence awards and ensure departmental participation in the national Batho Pele awards.
• Develop and implement surveys to assess client satisfaction and service needs, including creating action plans based on findings.
• Facilitate training for middle and senior managers on Project Khaedu and coordinate service delivery initiatives.

What You’ll Need

• A Grade 12 Certificate and a National Diploma in Business Administration, Public Administration, or a related field at NQF Level 6.
• A minimum of 3 years’ experience in junior management roles focused on organizational development and service delivery improvement.
• A valid driver’s license.
• Strong skills in computer literacy, communication (both verbal and written), monitoring and evaluation, and report writing.
• Ability to work effectively in a team and conduct research.

How to Apply

Applications can be submitted by hand delivery during office hours to: 600 Lilian Ngoyi Street (formerly known as Van der Walt Street), Berea Park, Pretoria, 0002 or by email to [email protected].