Deputy Director: Public Service Transformation – Mbombela – Department Of Public Service And Administration

About the Role

The Department of Public Service and Administration is seeking a dedicated Deputy Director: Public Service Transformation to join their team in Mbombela. This pivotal role is designed to elevate the standards of public service delivery through the implementation of transformative initiatives, particularly the Batho Pele program. As a Deputy Director, your work will directly impact the lives of citizens by ensuring that local government and provincial departments effectively adopt these vital service improvement strategies.

In this role, you will be at the forefront of change management and capacity building within the public sector. Your efforts will not only enhance service delivery but also foster a culture of transparency and accountability. By coordinating and monitoring various Batho Pele projects, you will contribute to the ongoing transformation of public service, making it more responsive to the needs of the community in Mbombela and beyond.

About the Department

The Department of Public Service and Administration is committed to promoting effective and efficient public service that meets the needs of all South Africans. Its mandate encompasses the development and implementation of policies and programs that enhance service delivery and uphold the principles of Batho Pele, which emphasizes putting citizens first. Working here means being part of a mission that values integrity, professionalism, and dedication to public service, making a tangible impact on the lives of citizens every day.

What You’ll Do

• Coordinate and monitor the implementation of the Batho Pele program across local governments and provincial departments.
• Evaluate Batho Pele projects to assess their effectiveness and impact on service delivery.
• Provide administrative support services to enhance operational efficiency within the department.
• Facilitate change management engagement programs to capacitate municipalities and government departments.
• Develop and oversee provincial service delivery improvement plans.

What You’ll Need

• An appropriate Bachelor’s Degree or Advanced National Diploma in Public Administration, Public Management, Operations Management, or Social Science (NQF Level 7).
• A minimum of three years of experience at the Junior Management Level, preferably in the public service transformation field.
• Solid understanding of the Operations Management Framework, Batho Pele Programmes, and the Government’s Transformation Agenda.
• Essential skills include analytical thinking, strong communication abilities, interpersonal relations, and a commitment to upholding public service values.

How to Apply

Please submit your application before the closing date as late applications will not be considered.