Deputy Director – Pretoria – Gauteng Provincial Office

About the Role

The Gauteng Provincial Office is seeking a dedicated Deputy Director to join its dynamic team in Pretoria. This role is crucial for enhancing customer relationships and ensuring efficient service delivery within the provincial office. The successful candidate will play a vital part in implementing government initiatives that directly benefit the community, promoting a culture of excellence and responsiveness in public service.

In this position, you will manage the operations of the Provincial Office and develop annual performance plans to guide service delivery. Your leadership will help streamline processes and ensure that the principles of Batho Pele are upheld in every interaction, fostering a culture of accountability and service excellence. The role is pivotal for shaping the quality of services provided to the citizens of Gauteng, ensuring that the needs of the community are met effectively and efficiently.

About the Department

The Gauteng Provincial Office is committed to delivering high-quality services to the citizens of the province. Its mission is to enhance the quality of life for residents by promoting transparency, accountability, and efficiency in public service. Working within this department means contributing to the essential work of the government and making a significant impact on the lives of many South Africans.

The department focuses on customer service management, ensuring that all stakeholders are engaged and their needs addressed. This commitment to service excellence creates an environment where employees are empowered to make a difference in the community.

What You’ll Do

• Oversee the management of customer relationships within the Provincial Office.
• Develop, implement, and maintain performance plans for service delivery.
• Provide policy development input and ensure effective implementation.
• Streamline processes to enhance operational efficiency and accuracy.
• Ensure adherence to Batho Pele Principles in all customer interactions.
• Guide and lead staff in achieving strategic objectives set by the GPAA.
• Analyze service standards and develop quality assurance strategies.
• Maintain effective communication with stakeholders to support service delivery.
• Manage compliance with regulatory requirements and promote a corruption-free environment.
• Facilitate staff training, development, and performance monitoring.
• Manage the budget and resource allocation for the unit.

What You’ll Need

• A relevant three-year bachelor’s degree/B Tech or equivalent qualification (360 credits).
• Six years of proven experience in customer service management, with three years in a management role.
• Knowledge of GEPF services, products, and systems.
• Strong customer service and stakeholder management skills.
• Excellent problem-solving, communication, and organizational abilities.
• Proficiency in MS Office Suite and reporting skills.
• Ability to work effectively in a team and build strong networks.
• Ethical, dependable, and results-driven mindset.

How to Apply

Please submit your application before the closing date as late applications will not be considered.