Deputy Director: Egls – Pretoria – Gauteng Provincial Office

About the Role

The Gauteng Provincial Office is seeking a dedicated individual for the role of Deputy Director: EGLS. Situated in Pretoria, this position is at the heart of public service, where the successful candidate will manage customer relationships and ensure effective operations within the Provincial Office. This role is crucial as it directly affects the delivery of quality services to the community, reinforcing the commitment of the government to uphold Batho Pele principles—putting the citizens first in every interaction.

In this dynamic environment, you will play a key role in shaping the efficiency and effectiveness of services provided to the residents of Gauteng. By developing annual performance plans and ensuring compliance with policies, your expertise will contribute significantly to the operational excellence of the office. Your leadership will help foster a culture of service excellence that resonates across various channels, ultimately enhancing the community’s trust in government jobs and public service.

About the Department

The Gauteng Provincial Office is dedicated to implementing government initiatives that enhance service delivery across the province. Its mandate includes ensuring that policies are effectively executed and that the needs of the public are met with transparency and accountability. Working in this department provides an opportunity to be part of a mission that directly impacts the lives of citizens by streamlining processes and promoting a corruption-free environment.

What You’ll Do

• Manage customer relationships and ensure effective operations in the Provincial Office.
• Develop and maintain annual performance and action plans for service delivery.
• Review and streamline processes to enhance operational accuracy and efficiency.
• Implement Batho Pele Principles in all interactions with customers.
• Provide guidance and leadership to achieve the strategic objectives of the GPAA.
• Analyze statistical information related to service standards and quality assurance.
• Maintain compliance with all relevant regulations and policies.
• Establish and nurture relationships with stakeholders to improve service delivery.
• Manage the unit’s resources effectively while promoting staff development and productivity.

What You’ll Need

• A relevant three-year Bachelor’s Degree/B Tech or equivalent qualification (minimum of 360 credits).
• Six (6) years of experience in Customer Service management, including three (3) years in a management role.
• Knowledge of GEPF services, systems, and relevant legislation.
• Strong problem-solving, organizational, and communication skills.
• Proficiency in MS Office Suite and ability to present information clearly.
• Experience in stakeholder management and building network relationships.
• A proactive approach with a results-driven mindset.

How to Apply

Please submit your application before the closing date as late applications will not be considered.