Data Technologist: Ict Support – Kwa-mhlanga – Department Of Information And Communication Technology

About the Role

The Department of Information and Communication Technology is seeking a dedicated Data Technologist for ICT Support based in Kwa-Mhlanga, within the Nkangala Region. This position plays a crucial role in providing end-user support for online services, ensuring that the community has seamless access to digital resources. By modernizing processes and developing systems, the Data Technologist contributes directly to enhancing public service delivery, making a tangible difference in the lives of local citizens.

In this dynamic role, you will be at the forefront of technology within the public sector, addressing the IT needs for both desktop and mobile environments. Your expertise will support various IT-related projects, ensuring that service level agreements and memorandums of understanding are met, which further strengthens the community’s trust in government services.

About the Department

The Department of Information and Communication Technology is committed to bridging the digital divide and enhancing communication across South Africa. Its mission revolves around developing and implementing efficient ICT solutions that empower citizens and improve government operations. Working in this department means being part of a team that plays an integral role in fostering innovation and ensuring that technology is used to serve the public effectively.

What You’ll Do

• Provide comprehensive end-user support for online services, PC hardware, and software, including diagnostics and repairs.
• Log and respond promptly to support calls, ensuring timely resolution of issues.
• Participate in system development and modernization processes, contributing to the evolution of IT services.
• Help implement IT-related projects and provide ongoing reports on progress and outcomes.
• Offer dedicated IT support across online, desktop, mobile, and virtual platforms.
• Monitor and ensure compliance with service level agreements and memorandums of understanding related to IT service delivery.

What You’ll Need

• A minimum of three years’ experience with a National Diploma NQF Level 06 in Information Technology.
• At least two years of hands-on experience in an information technology environment, focusing on end-user support.
• A valid driver’s license is essential.
• Additional certifications such as A+ and N+ are advantageous; familiarity with ITIL V3/V4 Foundation is a plus.
• Strong communication and interpersonal skills, with an emphasis on customer relations.
• Proficient system development skills, time management abilities, and analytical thinking.
• In-depth knowledge of IT support services, desktop/hardware platforms, Windows OS, M365, Microsoft Office 365, and Apple iOS.
• Understanding of the functions and operations of a service/helpdesk environment.

How to Apply

Please submit your application before the closing date, as late applications will not be considered.