About the Role
The Western Cape Mobility Department is seeking a Customer Relations Officer: Registration and Compliance to join their dedicated team in Cape Town. This vital role is essential in enhancing communication between the department and the public, ensuring that residents receive the support they need in navigating the services offered by the government. Working in this capacity, you will be at the forefront of improving client experiences, thereby contributing to a more efficient public service in South Africa.
As a Customer Relations Officer, you will be instrumental in assisting with inquiries and managing application processes, providing operational support to ensure the smooth running of services. Your efforts will not only enhance the functionality of the department but also play a significant role in fostering trust and transparency within the community, making a real difference in the lives of the people you serve.
About the Department
The Western Cape Mobility Department is committed to providing accessible and efficient public transport and mobility solutions across the province. Its mission is to ensure that all residents have access to safe, reliable, and affordable transportation options. By working within this department, you will contribute to the broader goals of enhancing mobility, supporting economic growth, and improving the quality of life for all citizens in the Western Cape.
What You’ll Do
- Assist with handling client inquiries and providing necessary information.
- Manage application processing and administrative support services.
- Implement business process improvements for better operational efficiency.
- Support the functions and activities of the Walk-In-Centre.
- Compile and present reports related to client services.
What You’ll Need
- A relevant 3-year tertiary qualification (National Diploma/B-Degree or higher) in customer/client services or related fields.
- At least 1 year of relevant administrative support experience.
- Strong ability to implement legislation and regulatory frameworks.
- Proficiency in using information systems related to client management.
- Excellent communication skills, both verbal and written.
- Ability to work effectively under pressure and meet tight deadlines.
How to Apply
Only applications submitted online will be accepted. To apply submit your application online only: via http://www.westerncape.gov.za/jobs or https://westerncapegov.erecruit.co
Requirements
An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification) at NQF 6 in customer / client services or customer/client care or related fields.A minimum of 1–year relevant administrative support experience.
Competencies: Implement legislation, regulatory frameworks, policies and best practices relevant to the line functions; use information systems that support the management of knowledge and information relating to the line function; administer the Public Service Act, 1994, as amended (Act No.
103 of 1994); administer the Public Service Regulations, 2016; administer the National Land Transport Act (Act No.
5 of 2009); administer the Road Transportation Act (Act No.
74 of 1977); administer the Western 251 Cape Road Transportation Amendment Law Act (Act No.
8 of 1996); administer the National Land Transport Regulations, 2009; manage financial processes in accordance with the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies, prescripts, directives and collective agreements; process applications for operating licences; manage the functions, activities, processes and procedures of a Walk-In-Centre; manage financial management, monitoring and reporting procedures, systems and reports of the Directorate; Skills: perform numeracy and literacy functions; use computer systems effectively; communicate effectively in the required language; manage projects; perform accounting, finance and audit functions; conduct economic, financial and statistical analysis; perform legal administration; provide customer and client care; Other: compile and present reports; solve problems; communicate effectively; plan and organise activities; conduct research; work effectively under pressure; work irregular hours when required; meet tight deadlines.
