About the Role
The Western Cape Mobility Department is seeking a dedicated Customer Relations Officer to join their team in Cape Town. This role is pivotal in enhancing the department’s engagement with the community by providing outstanding customer service and administrative support. As a Customer Relations Officer, you will play an essential part in ensuring that inquiries are handled efficiently and effectively, contributing to the overall improvement of public service delivery in the Western Cape.
In this vibrant city, you will be at the forefront of facilitating communication between the department and the public. Your efforts will help streamline processes related to transport and mobility, ensuring that citizens receive the assistance they need in a timely manner. This role not only supports the operational needs of the department but also helps foster a positive relationship with the community, making it a meaningful position within the public service sector.
About the Department
The Western Cape Mobility Department is committed to enhancing the mobility of its citizens through sustainable and efficient transport solutions. Its mission is to ensure that transport systems are accessible, reliable, and safe for all residents. Working here means contributing to initiatives that directly impact the daily lives of South Africans, making a difference in the community’s transport landscape.
In addition to overseeing transport regulations, the department focuses on improving service delivery and ensuring compliance with relevant legislation. Employees are part of a dedicated team that strives to make public transport more user-friendly and responsive to the needs of the community.
What You’ll Do
- Assist with handling customer inquiries and provide accurate information
- Support the application administration process for operating licenses
- Contribute to business process improvements and operational support
- Render administrative support services to enhance departmental functions
- Manage financial processes in accordance with public finance regulations
- Compile and present reports to support decision-making
- Conduct research and problem-solving to improve service delivery
What You’ll Need
- An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher)
- A minimum of 1 year of relevant administrative support experience
- Knowledge of legislation, regulatory frameworks, and policies related to transport
- Proficiency in using information systems for effective management
- Strong communication skills in the required language
- Ability to manage projects and perform financial functions
- Competency in conducting economic, financial, and statistical analysis
How to Apply
Only applications submitted online will be accepted.
Requirements
An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification); A minimum of 1–year relevant administrative support experience.Competencies: Knowledge of and working experience: legislation, regulatory frameworks, policies and best practices relevant to the line functions; use information systems that support the management of knowledge and information relating to the line function; administer the National Land Transport Act (Act No.
5 of 2009); administer the Road Transportation Act (Act No.
74 of 1977); administer the Western Cape Road Transportation Amendment Law Act (Act No.
8 of 1996); administer the National Land Transport Regulations, 2009; manage the functions, activities, processes and procedures of a Provincial Regulatory Entity; process applications for operating licences; manage financial management, monitoring and reporting procedures, systems and reports of the Directorate; perform general office administration and database management; manage financial processes in accordance with the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies, prescripts, directives and collective agreements; Skills: perform numeracy and literacy functions; use computer systems effectively; communicate effectively in the required language; manage projects; perform accounting, finance and audit functions; conduct economic, financial and statistical analysis; perform legal administration; Other: compile and present reports; solve problems; communicate effectively; plan and organise activities; conduct research; work effectively under pressure; work irregular hours when required; meet tight deadlines.
