Client Service Officer: Quality Assurance – Kariega – Department Of Employment And Labour

About the Role

The Department of Employment and Labour is seeking dedicated individuals to join their team as Client Service Officers for Quality Assurance, with multiple positions available in Kariega, specifically stationed at various satellite offices including Joubertina, Louterwater, Misgund, Hankey, Patensie, Jeffreys Bay, and Humansdorp. This role is essential in ensuring that the community receives the support and services they need regarding Unemployment Insurance Fund (UIF) benefits. By processing applications and providing top-notch administrative functions, you will play a vital part in enhancing the public service experience for countless individuals facing unemployment challenges in the region.

Working in the heart of Kariega, you will be part of a department that prioritizes the welfare of citizens by upholding their rights to social security. This position not only contributes to your career growth but also empowers you to make a real difference in the lives of South Africans. Your role as a Client Service Officer will help bridge gaps in service delivery, ensuring that everyone has access to the assistance they need during difficult times.

About the Department

The Department of Employment and Labour plays a crucial role in safeguarding the rights of workers and promoting fair labor practices in South Africa. Its mission is to create a labour market that is equitable and inclusive, thereby fostering economic growth and social stability. By working with this department, you will be part of a team that is dedicated to improving the lives of South Africans through effective policies, support systems, and services. Your contribution will resonate throughout the community, reflecting the department’s commitment to enhancing the quality of life for all citizens.

What You’ll Do

• Provide screening services to assess applicants for UIF benefits.
• Process applications and register payment continuation forms efficiently.
• Perform various administrative functions to support the operations of the Labour Centre.
• Assist in maintaining accurate records and documentation related to claims and customer interactions.
• Offer interpersonal support and guidance to clients, ensuring their queries are addressed promptly.

What You’ll Need

• A Grade 12/Senior Certificate is essential.
• No prior experience is required, making this an excellent opportunity for new job seekers.
• Knowledge of the Unemployment Insurance Act and related regulations is beneficial.
• Proficient in computer literacy, with strong verbal and written communication skills.
• Capable of managing time effectively and handling customer relations with care.
• Skills in conflict management, analytical thinking, and active listening will be advantageous.

How to Apply

For application instructions, please refer to the details provided below.